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Data and Privacy

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Data and Privacy

Privacy Notice

Privacy Notice July 2023

Games Workshop is committed to protecting your privacy. This notice describes how we collect and use personal information about you.

This notice applies to personal information that we collect in connection with our websites at www.games-workshop.com, www.forgeworld.co.uk, www.blacklibrary.com, www.warhammer.com, www.warhammer-community.com, www.warhammerdigital.com, warhammerworld.games-workshop.com, www.mywarhammer.com, other micro-sites operated by us from time to time, and our various social media accounts (“Websites”).

This notice also applies to personal information that is collected from you by our Customer Services team.

The data controller of your personal information collected through the Websites is Games Workshop Limited of Willow Road, Nottingham, NG7 2WS, United Kingdom.

The Games Workshop EU Representative for all Data Protection purposes is Games Workshop Limited - Irish branch, Unit 3, Lower Liffey Street, Dublin 1, D01 K199, Ireland.

Please read this notice carefully to understand how and why we are using your personal information.

1 The kind of information we may hold about you

We may collect, store, and use the following categories of your personal information:

Personal contact details such as name, title, address, email address and telephone number.
Date of birth.
Country and language.
Bank account, credit/debit card and payment information.
Details of purchases and transactions carried out through the Websites and fulfilled by us.
Information submitted as part of a competition operated through the Websites.
Information submitted as part of a survey operated through the Websites.
Records of correspondence with you whether by telephone, email, social media or otherwise.
School, Club or Scout group name and club size, scout leader or teacher details including contact details, ID numbers, address and any other information submitted as part of an application to the Warhammer alliance.
Telephone call information, including call recordings, phone number and length of call.
Gift List information.
Social media profile information, including profile name and picture.
Photographs.
Product Interests and preferences.
Details of your visits to the Websites, and information about how your device has interacted with our Websites, including search and browsing .history, the pages accessed and links clicked.
Information collected automatically from your device, including IP address, device type, operating system, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.

2 How is your personal information collected?

We collect information that you provide voluntarily. Certain parts of our Websites may ask you to provide personal information voluntarily, to register an account with us, to place an order with us, to subscribe to a service from us, to subscribe to marketing communications from us, and/or to submit enquiries to us. We also collect information that you provide voluntarily to our Customer Services team, whether in writing or by telephone or email.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

We also collect some information automatically when you visit the Websites. Collecting this information enables us to better understand the visitors who come to our Websites, where they come from, and what content on our Websites is of interest to them.

Some of this information may be collected using cookies and similar tracking technology. We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you, including to serve internet-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.

3 Why do we collect your personal information?

The situations in which we will process your personal information are listed below:

To create an account for you to help us provide a more personalised service suited to meet your preferences.
To ensure that the Websites are presented in the most effective manner for you and your device.
To send you newsletters or catalogues or provide you with information, products or services that you request from us, or which we feel may interest you.
To carry out our obligations arising from any contracts entered into between you and us.
To check the authenticity of applications.
To process refunds.
To interact with you and handle and respond to communications with you.
To allow you to participate in interactive features of our Websites and service, when you choose to do so.
To promote customer interactions, activities and engagement.
To notify you about changes to our service.
To contact you and to update you in respect of any partially complete or incomplete orders you have made.
To carry out your requests in respect of any Gift List you may create.
To operate competitions on the Websites and communicate with entrants.
To obtain and analyse your feedback as part of customer surveys.
To reserve gaming tables.
To analyse customer behaviour and purchases within the Websites and improve the quality and relevance of our Websites to our visitors.
To facilitate the improvement and optimisation of our services to you.
To store information about your preferences to allow us to customise our site and newsletters according to your individual interests.
To monitor delivery and viewing of our newsletters to facilitate the improvement and optimisation of the delivery of the newsletter to you.
To handle any disputes which we may have with you.
To detect and/or prevent illegal or undesirable activities within the Websites.
Training purposes.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it, such as: (i) for the purpose of performing a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, (iii) where we have your consent to do so, or (iv) where we have a legal obligation to collect personal information from you.

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be for our legitimate commercial interest, to operate the Websites and make these available to you as necessary to provide our products and services to you, for interacting with you, responding to your queries and maintaining good customer relations, for monitoring our communications with you, analysing customer behaviour and purchases, undertaking and optimising marketing and contacting you in respect of incomplete orders, operating our Gift List and digital voucher services, obtaining customer feedback, handling disputes, staff development and for the purposes of detecting or preventing illegal or undesirable activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us (section 13).

4 What if you fail to provide personal information?

If you fail to provide certain information when requested we may not be able to perform any contract we have entered into with you, or we may be prevented from complying with our legal obligations.

5 What if we want to use your information for a different purpose?

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.

6 How secure is your information?

We have put in place appropriate technical and organisational measures to prevent your personal information from being accidentally lost, used, accessed, altered or disclosed. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information and include:

Site access controls – only authorised personnel are able to gain access to premises, buildings and rooms where your information is being processed.
IT access controls – only authorised personnel are able to gain access to your information stored electronically within our IT systems.
IT security controls – use of appropriate technology and security measures to ensure secure storage of your information.
Policies & procedures – comprehensive data protection and IT security policies and procedures setting out the way in which your information must be handled by staff.
Training – delivery of ongoing data protection and IT security training to all staff handling your information.

7 Who might we share your information with?

We may share your personal information in the situations detailed below:

- Service providers

We share your personal information with third parties who provide services to us. The following activities all involve the processing of personal information and are carried out by third party service providers: website hosting, website optimization and analytics, edge caching services, payment processing, delivery, monitoring and optimisation of checkout reminder emails and marketing materials, customer survey services, hosting and maintenance of customer services case management platform, maintenance of call recording system, hosting and maintenance of social media platforms, document and information collaboration and sharing, IT services. Further details in respect of our third party service providers are available on request. Please contact us (section 13) for further information.

All service providers are required to take appropriate security measures to protect your personal information. We do not allow third party service providers to use your information for their own purposes. We only permit them to process your personal data for specified purposes in accordance with our instructions.

- Games Workshop group

We may share your personal information with other entities in our group of companies as part of regular reporting activities on company performance, in the context of business reorganisation or group restructuring, or for system maintenance support.

- Sale or restructure

We may share your personal information in the context of the possible sale or restructuring of the business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this notice.

- Law, legal rights and vital interests

We may also need to share your information with a law enforcement body, regulator, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any person.

- Consent

We may share your personal information where you have specifically consented to such disclosure. This includes, for example, publication of Gift Lists.

8 Do you transfer my information outside of the European Union?

We may transfer your personal information outside the European Economic Area (EEA). For example, our Websites are hosted on servers within Europe and the United States of America, and our third party service providers operate around the world. We will only transfer your personal information outside the EEA if adequate protection measures are in place. To ensure that your personal information does receive an adequate level of protection outside the EEA we use the following protection measures:

Transferring to countries approved by the European Commission.
Using model contractual clauses approved by the European Commission.

Further details in respect of protective measures used outside of the EEA are available on request. Please contact us (section 13) for further information.

9 How long do we keep hold of your information?

We only retain your information for as long as necessary for the purposes described above, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which it has been processed, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

10 What are your rights in connection with your personal information

Under certain circumstances, by law you have the right to:

Request access to a copy of the personal information we hold about you.
Request correction of any incomplete or inaccurate information we hold about you.
Request erasure of information where there is no good reason for continued processing.
Object to processing of your information where we are relying on a legitimate interest to process your information.
Where we are processing your information for a particular purpose based on your consent, you have the right to withdraw your consent at any time.
Request restriction to suspend our processing of your personal information.
Request transfer of your personal information to another party which you have provided to us.
Opt out of marketing communications which we send you at any time.

If you want to exercise any of these rights please contact us (section 13).

You will not have to pay a fee to exercise any of your rights, however we may charge a reasonable fee if your request is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

Please note that we may need to request information from you to confirm your identity and establish your entitlement to these rights.

If you are not satisfied with our processing of your personal information, you also have the right to make a complaint to the relevant supervisory authority. Please see here for the relevant contact details.

11 What we ask of you?

It is important that the personal information we hold about you is accurate and current. Please contact us (section 13) immediately and inform us of any changes to the personal information which we hold about you.

If you provide us with information about another person (e.g. gift recipient), you confirm that you have informed them of our identity, the purposes for which their personal data will be processed, and that you have obtained their permission to such processing by us.

12 Change to this privacy notice

We may update this notice from time to time. When we update this notice, we will take appropriate measures to inform you, consistent with the significance of the changes. We will obtain your consent to any material changes if and where this is required by law.

You can see when this notice was last updated by checking the date displayed at the top of this notice.

13 Contact us

This notice is overseen by the Data Protection Manager of the Games Workshop group. If you have any questions, complaints or requests please make contact with our Data Protection Manager by email: privacy@gwplc.com.

Terms of Website Use

Games Workshop Limited

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of this website (our site) whether as a guest or as a registered user.

Please read these terms of use carefully before you start to use the site.

By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us

This site is operated by Games Workshop Limited (we or our or us or GW).

We are a limited company registered in England and Wales under company number 1467092 and have our registered office at Willow Road, Lenton, Nottingham, Nottinghamshire, NG7 2WS, England.

Our VAT numbers can be found here.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you, or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Your access to our site is dependent on you consenting to our use (and certain third parties) of cookies in connection with your visit to the site. More information can be found in our Cookie Notice.

Acceptable use

You may only use our site for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of stalking, harming, harassing or abusing, or attempting to stalk, harm, harass or abuse any person in any way.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
To transmit any material that is defamatory, obscene, offensive, hateful, inflammatory, likely to deceive any person, or which infringes the rights of any third party.

You also agree:

Not to reproduce, duplicate, or copy any part of our site without our express permission. Not to provide information that is inaccurate, fictional or misleading.
Not to access without authority, interfere with, damage or disrupt:
any part of our site - any equipment or network on which our site is stored
any software used in the provision of our site; or
any equipment or network or software owned or used by any third party

Intellectual property rights

Unless otherwise stated, we are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by trademark and copyright laws and treaties around the world. All such rights are reserved.

The trade marks depicted on our site are owned by us or our licensors.

All materials on this site, including but not limited to images, artwork, text, audio clips, and video clips, are, unless otherwise stated, owned and controlled by GW and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. Modification of the materials or unauthorized use of the materials for any purpose is a violation of our legal rights. The unauthorized posting of any of our intellectual property, including any images of our products or other artwork on any other website, including, but not limited eBay, Amazon or Craigslist is strictly prohibited.

Downloadable Material Licence

These are the terms and conditions that apply when you receive electronic artwork, wallpapers, game rules, PDF files or other material downloadable from the GW website or through the GW email subscription service(“Downloadable Material”). The parties agree that in consideration of your use of the GW website and/or the GW email subscription service, GW grants you a licence to use the Downloadable Material on the following terms:

This licence is made between: (1) Games Workshop Limited, Willow Road, Lenton, Nottingham, NG7 2WS, United Kingdom (“GW”); and (2) the recipient of material downloaded from GW’s website (“You/you/Your/your”) together being “the parties”.

GW grants to you a personal, non-exclusive, non-transferable, royalty-free license to use the Downloadable Material in the following ways:

1.1 to store the Downloadable Material on any number of electronic devices and/or storage media (including, by way of example only, personal computers, e-book readers, mobile phones, portable hard drives, USB flash drives, CDs or DVDs) which are personally owned by you; and

1.2 to access the Downloadable Material using an appropriate electronic device and/or through any appropriate storage media.

For the avoidance of doubt, you are ONLY licensed to use the Downloadable Material as described in paragraph 1 above. You may NOT use or store the Downloadable Material in any other way. If you do, GW shall be entitled to terminate this license.

Further to the general restriction at paragraph 2, GW shall be entitled to terminate this licence in the event that you use or store the Downloadable Material (or any part of it) in any way not expressly licensed. This includes (but is by no means limited to) the following circumstances: 3.1 you provide the Downloadable Material to any company, individual or other legal person who does not possess a license to use or store it;

3.2 you make the Downloadable Material available on bit-torrent sites, or are otherwise complicit in ‘seeding’ or sharing the Downloadable Material with any company, individual or other legal person who does not possess a license to use or store it;

3.3 you print or reproduce in any physical format and distribute hard copies of the Downloadable Material to any company, individual or other legal person who does not possess a license to use or store it;

3.4 you attempt to reverse engineer, bypass, alter, amend, remove or otherwise make any change to any copy protection technology which may be applied to the Downloadable Material;

3.5 you use, or allow another company, individual or legal person to use, the Downloadable Material commercially or in relation to any business or business activities.

You acknowledge that all copyright, trademark and other intellectual property rights in the Downloadable Material are, and shall remain, the sole property of GW.

On termination of this licence, howsoever effected, you shall immediately and permanently delete all copies of the Downloadable Material from your computers and storage media, and shall destroy all hard copies of the Downloadable Material which you have derived from the Downloadable Material.

GW shall be entitled to amend these terms and conditions from time to time by written notice to you.

These terms and conditions shall be governed by English law, and shall be subject only to the jurisdiction of the Courts in England and Wales.

If any part of this licence is illegal, or becomes illegal as a result of any change in the law, then that part shall be deleted, and replaced with wording that is as close to the original meaning as possible without being illegal.

Any failure by GW to exercise its rights under this licence for whatever reason shall not be in any way deemed to be a waiver of its rights, and in particular, GW reserves the right at all times to terminate this license in the event that you breach paragraph 2 or paragraph 3.

Reliance on information posted

Any materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Site changes

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.

Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

We do not warrant that the site, its content or the server that makes it available are error or virus free or free of other harmful components or that your use of this website will be uninterrupted.

To the extent permitted by law, we, other members of our group companies and any third parties connected to us, hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

If you are a California resident you waive California Civil Code §1542

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

Information about you

We collect information about you in accordance with our Privacy Notice and Cookie Notice. By using our site, you accept these Terms of Website Use and to our collection of information about you in accordance with our Privacy Notice and Cookie Notice. You warrant that all data provided by you is accurate, genuine and lawful.

Purchases concluded through our site

Purchases though our site are governed by our Terms and Conditions of Sale.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and other laws. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our website, or any page within it for personal (non-commercial) reasons, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in these terms of use.

If you wish to make any use of material on our site other than that set out above, please address your request to us using the contact details set out below.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have not reviewed all of these sites and we have no control over the contents of those sites or resources.

We do not endorse or make any representation about them and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Suspension and termination

If, in our opinion, these terms of use have been breached, we may take such action as we deem appropriate, and may result in our taking all or any of the following actions.

Immediate, temporary or permanent withdrawal of your rights to use restricted parts of our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs, liabilities and losses on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. You hereby agree to indemnify us in this respect.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these terms of use. The responses set out above are not limited, and we may take any other action we reasonably deem appropriate.

Social Media Image Terms

We at Games Workshop love to see pictures of our hobbyists enjoying the hobby. Thank you for your interest in submitting your photo, caption and/or other content (collectively, "Photo Materials") for use on the website and social media pages run by Games Workshop Limited and its affiliates and subsidiaries ("Games Workshop", “GW”, "we", "us", or "our").

This is a legal agreement between you and GW which governs our use of the Photo Materials you submit to us. You should read it carefully. If you do not agree to it, do not submit any Photo Materials to us.

1. Terms of Agreement

The provision of your Photo Materials to GW is subject to the terms below, and the GW Privacy Notice which can be found here (collectively, the "Agreement"). In particular, you agree that we may collect your name, email address, Photo Materials, social media username, social media profile picture thumbnail, and information provided to us by a social media site, to process our use of the Photo Materials and share your information with third parties for their use in providing services to us. If you are not willing to be bound by the terms of the Agreement, please do not submit your Photo Materials.

2. Where will my Photo Materials and Personal Information be Displayed?

Your Photo Materials will be displayed on the GW website with your social media username and profile picture thumbnail (as long as your social media account is not set as private) alongside it, and these will be featured on our home page, on a gallery of the images and also on the relevant product page if the Photo Materials feature a specific product. By submitting your Photo Materials you acknowledge and permit this use of your username, thumbnail and Photo Materials.

3. Grant of License to GW

You hereby represent, warrant and covenant to GW that you own all right, title and interest (including copyright) in the Photo Materials and shall not infringe any third party’s rights whatsoever, including intellectual property rights.

You hereby grant GW a non-exclusive, transferrable, sublicensable, perpetual, irrevocable, royalty-free, worldwide license and right to use, archive, stream, copy, distribute, publish, modify, create derivative works of, and otherwise exploit, in whole or in part, your Photo Materials in any manner or medium now known or hereafter devised. This exploitation may include, without limitation, use of your Photo Materials to endorse GW or third-party products and services. Additionally, you further grant GW a non-exclusive, transferrable, sublicensable, perpetual, irrevocable, royalty-free, worldwide license and right (but not the obligation) to exploit your social media username, social media thumbnail (e.g. a profile picture), and any other materials or information you submit to GW in connection with your Photo Materials.

You hereby irrevocably waive any and all rights to seek or obtain any injunctive or other equitable or compensatory relief against GW for its use or exploitation of the Photo Materials or your social media username, or any other materials you submit in connection with your Photo Materials as licensed herein, as well as any claims for moral rights.

You agree that you will not receive any compensation for GW’s exploitation of the Photo Materials and GW has no obligation to use any of your Photo Materials. GW may remove your Photo Materials from the GW website or social media sites at any time. GW will not return Photo Materials to you.

Other than as provided in this Agreement, you will retain ownership of all rights in your Photo Materials.

4. Representations and Warranties

You represent and warrant that: (a) you have the full right, power, and authority to enter into and fully perform the terms of this Agreement; (b) you are the sole human subject depicted in the Photo Materials; (c) no persons under the age of eighteen (18) years of age are depicted in the Photo Materials;(d) you own or are authorized on behalf of all applicable rights holders to submit the Photo Materials and make all the grants of rights in this Agreement; (e) your Photo Materials do not contain or link to any malicious code or content of any kind; (f) you have all the applicable rights and authority to grant GW the rights granted herein; (g) you agree to comply with all applicable laws, rules, and regulations, and the terms of this Agreement; (h) your Photo Materials do not contain any material that depicts nudity; is sexually explicit, profane, defamatory, or obscene; pertains to violence, discrimination, or illegal activities; or is offensive, harassing, or threatening; (i) your Photo Materials do not infringe or violate the rights of a third party, including without limitation any intellectual property rights, right of privacy, rights of publicity, or moral rights or any applicable laws or regulations; and (j) your Photo Materials do not contain any trademark, logo, brand name or trade name (or variations or parodies of them) of any company or person other than GW .

5. Remember me on this device

The 'Remember Me on this Device' function

When you log in to our website, you will see a 'remember me on this device' checkbox, alongside a brief description of this functionality. Should you tick this checkbox, we will remember part of your account information and what you had in your basket for when you next visit the site on the device and browser you are using when you tick the checkbox. We will still require you to enter your password when accessing sensitive areas of the site, such as your account section, or the checkout process.

We do not recommend, and advise against, using this function when using a shared device or when using a public device, such as you might find at an internet cafe or library. Should you do so, a limited amount of your account information may be accessible to others using that device.

If you do activate the 'remember me on this device' checkbox on a device, and subsequently do not have access to it, your account will remain secure. Other users on that device will not be able to access your detailed account information, or checkout, without entering your password. Please be aware that some browsers and devices may save passwords if you prompt them to, and that if you lose access to a device which you have saved your password on before, we always recommend resetting your password. You can do this in the "My Account" section of the site, after you have logged in, or by using the "Forgotten your password?" functionality on any login page. 6. Data Protection All personal information submitted by you will be processed by us in accordance with our Privacy Notice and Cookie Notice.

7. Indemnification

You agree to defend and indemnify and hold GW , its affiliates, and sublicensees, harmless from and against all third party claims and all liabilities, losses, costs, or damages resulting from or arising out of (a) your breach of this Agreement; (b) your infringement of the rights of a third party, or (c) the content of your Photo Materials.

8. Disclaimer

To the extent permissible under applicable law, GW disclaims responsibility for and will not be liable for: (i) technical problems or malfunctions that affect the GW website, social media sites or viewing of the Photo Materials; (ii) lost, faulty, illegible, distorted, jumbled, garbled, delayed, or intercepted or otherwise un-received, Photo Materials or data transmissions; (iii) unauthorized tampering, interference, hacking activities or viruses, bugs, worms or illicit code; or (iv) any condition beyond GW ’s control.

9. Miscellaneous

The marks of any relevant social media sites are the property of their respective companies and the social media sites are not affiliated with GW. Any submission via these or other social media sites are subject to all rules and regulations of such sites. If you choose to submit your Photo Materials using your mobile phone, standard data fees may apply.

This Agreement, including all claims relating to or arising hereof or breach thereof, whether sounding in contract, tort, or otherwise, will be governed and construed in accordance with the laws of England. Any dispute arising from, related to, or connected with this Agreement will be resolved by the Courts of England.

You may not assign this Agreement in whole or in part. This Agreement shall be binding upon and shall inure to the benefit of the parties and their heirs, executors, administrators, successors, and assigns.

This Agreement constitutes the complete and exclusive agreement between you and GW with respect to the subject matter hereof, and supersedes all prior or contemporaneous oral or written communications, proposals, representations, understandings, or agreements not specifically incorporated herein.

Jurisdiction and applicable law

To the fullest extent permissible;

- the English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country; and these terms of use are governed by English law.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact us using the contact details set out here.

Thank you for visiting our site.

Terms and Conditions of Sale

Games Workshop Limited

This page contains the terms and conditions (Terms) on which we supply the products (Products) listed on our website https://warhammer.com (the Website) to you. Please read these Terms carefully before ordering Products from the Website. By ordering any Products from the Website you agree to be bound by these Terms.

You should print a copy of the Terms for future reference.

1 Information About Us

1.1 The Website is a site operated by Games Workshop Limited (we/us/our).

1.2 We are registered in England and Wales with company number 1467092 and with our registered address as Willow Road, Lenton, Nottingham, Nottinghamshire, NG7 2WS, England.

1.3 Our VAT numbers can be found in condition 13.

2 Your Status

2.1 By placing an order through the Website you warrant that you are old enough to enter into a contract for the purchase of goods or services in the place that you live, and that you are old enough to buy any age restricted items in your order.

3 Formation of the Contract

3.1 Once you have placed an order you will receive an email from us acknowledging receipt of your order. Please note that this does not mean your order has been accepted. Your order constitutes an offer to buy Products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Products have been despatched (Despatch Confirmation). The contract between us (Contract) will be formed at the earlier of (i) the point when we send you the Despatch Confirmation, or (ii) the point when we despatch the Products to you.

3.2 The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.

3.3 We reserve the right to:

3.3.1 decline any order (or part of any order) where the Products are unavailable for any reason;

3.3.2 decline any order (or part of any order) where the Website has contained obvious errors or inaccuracies in relation to the description of a Product or the pricing of a Product (see condition 5.1);

3.3.3 place restrictions on the volume of any Product ordered where the availability of a Product is limited; and

3.3.4 place restrictions on the volume of any Product ordered in accordance with our standard procedures relating to compliance with the laws and regulations in your territory.

4 Ownership of Products

4.1 You will become the owner of the Products when they have been delivered to you.

4.2 Once Products have been delivered to you they will be held at your risk and we will not be liable for their use, loss or destruction.

5 Price and Payment

5.1 The price of any Product will be as quoted on the Website from time to time, except in the circumstances set forth in condition 5.6 and condition 5.7 below. The price for the Products will be confirmed before you complete your order and in the Despatch Confirmation.

5.2 All prices are displayed in the local currency to you, or Pounds Sterling, Euros or US Dollars depending on the location of the delivery address for your order. You will be charged in the currency of the shipping address, or, where we do not accept payment in the currency local to the shipping address, Pounds Sterling, Euros or US Dollars, as displayed to you at the time of your order.

5.3 Prices of Products may change at any time, but changes will not affect orders which you have placed that have been confirmed by the Despatch Confirmation.

5.4 Prices of Products may be subject to certain sales taxes depending on where in the world the order is to be shipped. The prices stated on the Website at the point of checkout will include a calculation of such sales tax. Further details of sales taxes can be found in the 'Taxes and Charges' page of the Customer Services section on the Website. If you are responsible for paying tax and that tax has not been collected by us, it is your responsibility to pay such tax as applicable.

5.5 Prices of Products exclude delivery costs which will be added (if applicable) to the total amount due prior to the point of checkout of your order. Details of delivery charges can be found in the Shipping Rates page in the Customer Services section of the Website.

5.6 The Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Website may be incorrectly priced. Where a Product's correct price is less than our stated price, we will charge the lower amount when despatching the Products to you. If a Product's correct price is higher than the price stated on the Website, we will, at our discretion, either contact you for instructions before despatching the Products, or reject your order under condition 3.3 and notify you of such rejection.

5.7 We are under no obligation to provide Products to you at an incorrect (lower) price, even after we have sent you a Despatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

5.8 Payment for all Products must be made using one of the methods made available at the point of checkout.

5.9 Payments are checked with card providers, payment providers, banks and anti-fraud services and will be declined if they do not pass eligibility checks

6 Virtual Gift Vouchers

6.1 As well as purchasing Products through the Website, you can also purchase gift vouchers for yourself or others (Virtual Gift Vouchers).

6.2 Virtual Gift Vouchers must be redeemed by the recipient (Recipient) on the Website towards the purchase of eligible products listed in our online catalogue and sold by us. The Recipient must have an account on the Website to receive and use the Virtual Gift Vouchers. Virtual Gift Vouchers cannot be used to buy digital download products (such as books or audiobooks- see condition 10) sold by our selected partners.

6.3 To redeem a Virtual Gift Voucher, the Recipient must have an active account (or create one if necessary) associated with the email address provided by you. We are not responsible for incorrect or undeliverable email addresses.

6.4 Virtual Gift Vouchers cannot be exchanged for cash and are not transferable or assignable in any way.

6.5 Any unused balance of Virtual Gift Vouchers after placement of an order by the Recipient will be recorded in the Recipient’s account on the Website.

6.6 If any order placed by the Recipient using the Virtual Gift Vouchers exceeds the value of the Virtual Gift Vouchers held by the Recipient, any balance remaining for a purchase must be paid by the Recipient.

6.7 One or more Virtual Gift Vouchers can be redeemed against a single order.

6.8 Virtual Gift Vouchers and any unused balance remaining in the Recipient’s account expire 24 calendar months after the date of purchase of the Virtual Gift Voucher by you.

6.9 Responsibility for the Virtual Gift Voucher passes to the Recipient upon purchase and we are not responsible for Virtual Gift Vouchers which are lost, destroyed or used without the Recipient’s permission.

6.10 All other provisions of these Terms will apply to all purchases made using Virtual Gift Vouchers, as applicable.

7 Delivery

7.1 The Products will be delivered to the address specified in your order and in accordance with the delivery option selected at the point of checkout.

7.2 Please see the Delivery page in the Customer Services section on the Website for specific details of despatch and delivery times.

7.3 Whilst we will take reasonable steps to ensure that your order is despatched and delivered on time, please be aware that despatch and delivery times are estimates only, and that time of despatch or delivery is not of the essence of any Contract. Where any Product is manufactured or produced to order by you, an estimated delivery time will be specified at the point of ordering. A more detailed delivery time will then be specified in the Despatch Confirmation. By placing an order for a Product manufactured or produced to order, you acknowledge that delivery may be subject to substantial lead times.

7.4 We may defer the date of despatch or delivery or cancel any Contract, or remove from your order any Products ordered by you (without liability) if we are prevented or delayed in the carrying on of our business, due to events or circumstances beyond our reasonable control, including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, extreme weather conditions, flood, epidemic, pandemic, lock-outs, strikes or other labour disputes, fuel shortages, restraints or delays affecting carriers, or inability or delay in obtaining supplies of adequate or suitable materials.

7.5 We will use reasonable endeavours to ship all of your order together in one shipment., apart from Forge World international orders as set out in condition 7.7. However, we reserve the right to ship your order in instalments should some components of your order be unavailable for delivery, or have delayed availability, when you place your order, or if your order is too big to deliver in one shipment. In these circumstances you will be charged a single delivery fee for the whole of your order.

7.6 We will use all reasonable endeavours to ensure that the Website displays the correct availability of Products for ordering. To the extent that we are reasonably able to do so, we will identify any limitations on availability (that we are aware of at that time), such as temporarily out of stock Products, in the relevant Product listing page. The provisions of this condition 7.6 are subject at all times to the provisions of condition 3.3.1.

7.7 Forge World Products ordered by customers in Australia and New Zealand will ship from the UK and therefore take longer to arrive than other Website Products. We will split the Forge World Products into a separate delivery. Delivery options will be selectable at the checkout.

8 Cancellations and Returns

8.1 We hope that you will be happy with all Products purchased from the Website, however, if you are not, subject to condition 8.6, you have the right to change your mind and cancel the Contract at any time and for any reason within 14 days, beginning on the day after you receive the Products (Cooling-Off Period). Should you wish to do this, please follow the instructions set out in conditions 8.3 and 8.4, and you will receive a full refund of the price paid for the Products together with the costs of return as described in condition 8.5.

8.2 If you are outside the 14-day Cooling-Off Period, we may still allow you to cancel the Contract provided

8.2.1 the Product is still in its original packaging”Saleable Condition”, being:,

8.2.1.1 All components included and still on the sprue;

8.2.1.2 Packaging, Product and all parts/components in very good condition;

8.2.1.3 Product is not excluded as set out in condition 8.6; and

8.2.1.4 We have final say in determining whether a return meets these requirements of being in a saleable condition.

8.2.2 the Product is part of the “Current Product Range” (must be on sale on the Website at the point you return it); and

8.2.3 you have retained, and can provide, proof of your original purchase from us;

however, please contact us in order to confirm what options are available to you.

8.3 To cancel the Contract you must send us written notice, to be received by us during the Cooling-Off Period (unless we agree otherwise in accordance with condition 8.2), by email or by post containing your name, address, and product order details ((including your order number, Products ordered, and date of order). Our contact details can be found here. Please note that email is our preferred form of communication, and we will be able to process your cancellation quicker if you notify us by email. You must keep the Products in your possession and take reasonable care of them until they have been returned to us safely.

8.4 Where you have cancelled the Contract in accordance with condition 8.3, you must return the Products to us as soon as possible at your initial cost and risk, in the same condition in which you received them to the returns address specified in the despatch note. Please do this using a registered delivery service to reduce the risk of the Products not reaching us and so that you can provide us with evidence of delivery, if required. If you fail to take reasonable care of the Products before returning the Products to us, or fail to take reasonable care to ensure that we receive the Products and that they are not damaged in transit, we may take action to recover any damages, costs or other expenses which we incur as a result.

8.5 Where you have cancelled the Contract in accordance with condition 8.3, we will process the refund due to you no later than within 14 days of receipt of the relevant Products back from you. We will refund the price of the Product in full, including the original cost of sending the item to you which you have already paid (if applicable), and any reasonable costs incurred in returning the Products to us (unless you are based in the UK, in which case you should use the free-post address specified). We may require you to send us proof of your original purchase together with proof of returning the Products to us before we are able to process your refund. You understand that any delay in providing us with evidence we have requested may delay the processing of your refund.

8.6 You will not have the right to change your mind or cancel the Contract under conditions 8.1 or 8.2 where:

8.6.1 the Products forming the Contract are Downloads (as defined under condition 10) such as audio books, ebooks, magazines or periodicals (on the basis that the Contract has been performed with your consent); and

8.6.2 the Product forming the Contract is made to order or otherwise tailored to your specification.

8.7 If discover a problem with the Products you have ordered (for example, they are defective for any reason), you must send the defective items back to us to the returns address specified in the despatch note. Products returned by you because of a defect under this condition 8.7 (rather than a cancellation under conditions 8.1 or 8.2) will be examined by us. Where evidence of a defect is found we will notify you of your entitlement to (at your option); (i) a replacement Product, or (ii) a refund for the defective Product. Where a refund is requested, we will process the refund due to you (including a refund of any delivery charges paid for sending the item to you and the cost incurred by you in returning the item to us upon receipt of proof of postage) as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective Product. Replacement Products will only be provided as an option if the Product is still in the Current Product Range. We may replace the whole Product or just the affected defective part of the Product at our option.

8.8 We will usually refund any money received from you by using the same method originally used by you to pay for your purchase.

8.9 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of, or in connection with, any defect with a Product, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Product in question.

8.10 Nothing in these conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraud.

9 Import Duty

9.1 It is possible that your order may be subject to import duties and taxes which are levied when the Products reach specified destinations. Unless we expressly state otherwise, you will will be responsible for payment of any applicable import duties and taxes or similar. Please note that we have no control over these charges and cannot predict their amount.

10 Electronic Downloads

10.1 When you download an e-book, audio book or any other electronic download Products from this Website (Download), we grant to you a personal and non-exclusive licence to use that Download in accordance with this condition 10.

10.2 You may only store Downloads on devices that you own. You may print one copy of any Download provided you retain it for personal use only and do not facilitate its copying or distribution by, or amongst, third parties.

10.3 For the avoidance of doubt, you must not:

10.3.1 provide or share the Download with any individual, company or partnership;

10.3.2 make the Download available on bit-torrent sites or elsewhere on the internet;

10.3.3 distribute copies of any Download (in any format); or

10.3.4 attempt to reverse engineer, bypass, alter, amend, remove or otherwise make any change to any copy protection technology that may be applied to the Download.

10.4 You acknowledge and accept that all copyrights, trademarks and other intellectual property rights in the Download shall remain the sole property of Games Workshop or its trading divisions: Black Library or Forge World. You undertake not to make any use of the intellectual property rights in Downloads, otherwise than in accordance with this condition 10, without our prior written permission.

10.5 Should you breach any of the provisions of conditions 10.2 to 10.4 your license to use or store the Download shall automatically terminate and you must permanently delete the Download from any device upon which you have caused it to be stored. You should be aware that any unauthorised use of a Download in breach of conditions 10.2 to 10.4 shall be treated as an infringement of our intellectual property rights and dealt with accordingly.

10.6 To the extent that there is any conflict or contradiction with this condition 10 and any other condition in these Terms this condition 10 shall prevail to the extent that the conflict or confusion relates to Downloads.

10.7 Some Downloads are available for purchase through this Website, but the Download itself will be available for download (Electronic Delivery) through selected third parties. In this circumstance, we shall direct you to the third party’s website for Electronic Delivery of the Download. We will provide you with appropriate means (a unique code or similar) to the complete the Electronic Delivery of the Download via the third party’s website. Where you receive Electronic Delivery of a Download through a third party website, the terms and conditions of the third party website shall apply to such Electronic Delivery.

11 General

11.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

11.2 All notices from you to us must be in writing and sent by email, registered post or airmail. Our contact details can be found here. All notices from us to you will be displayed on the Website from time to time or sent by email, registered post or airmail to any address provided by you to us. Notices will be deemed received immediately when posted on the website, 24 hours after an email is sent, 3 business days after the date of posting of any letter by registered post, and 10 business days after the date of posting if sent by airmail.. If a notice is deemed to have been received after 4.00 pm (local time of the recipient) on a business day, or on any day which is not a business day, it shall be deemed to have been received at 9.00 am (local time of the recipient) on the next business day.

11.3 The Contract is binding on you. You may not transfer, assign or otherwise deal with or any of your rights or obligations arising under the Contract.

11.4 If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

11.5 These Terms, together with our Privacy Notice and Terms of Website Use, and any other document expressly referred to in these documents, constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract. We each acknowledge that, in entering into a Contract, neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that Contract or not) other than as expressly set out in these documents. Nothing in this clause shall limit or exclude any liability for fraud.

11.6 Failure or delay by us in enforcing or partially enforcing any provision of a Contract shall not be construed as a waiver of any of our rights under the Contract. Any waiver by us of any breach of, or default under, any provision of a Contract by you shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

11.7 We have the right to revise and amend these Terms from time to time. The latest version of these Terms will be available on the Website. You will be subject to the policies and Terms in force at the time that you order Products from us.

11.8 No term of any Contract shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract.

11.9 To the fullest extent permissible, any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims) will be governed by English law and subject to the exclusive jurisdiction of the courts of England.

11.10 Many of our products have associated rules and points values for using them in playing games. Please note that these associated rules and points values are subject to change.

12 Complaints Policy

12.1 We are committed to providing a quality service to you and value your views, opinions and feedback on any Products which have been supplied to you or the service which we have provided to you. If we have not performed any of our duties to a satisfactory standard please contact us and we shall endeavour to put right any problems.

12.2 If your complaint relates to the quality of a Product please refer to condition 8. For any other complaints, queries, or to provide us with feedback, please contact us here. We shall endeavour to contact you within five business days of receiving your email and shall work closely with you in trying to resolve any problems fairly and quickly and to ensure that both our Products and the services which we have provided to you are to your satisfaction.

13 VAT Numbers

Austria: ATU 65067009
Belgium: BE 0897973639
Bulgaria: GB 580 8534 21
Croatia: GB 580 8534 21
Cyprus: GB 580 8534 21
Czech Republic: GB 580 8534 21
Denmark: DK 20341505
Estonia: GB 580 8534 21
Finland: FI 17237135
France: FR 23438863441
Germany: DE 191461167
Greece: GB 580 8534 21
Hungary: GB 580 8534 21
Ireland: IE 6602304E
Italy: IT 00115749996
Latvia: GB 580 8534 21
Lithuania: GB 580 8534 21
Luxembourg: GB 580 8534 21
Malta: GB 580 8534 21
Netherlands: NL 806157495B01
Poland: PL 1080011028
Portugal: GB 580 8534 21
Romania: GB 580 8534 21
Slovakia: GB 580 8534 21
Slovenia: GB 580 8534 21
Spain: ES N00686511
Sweden: SE 502050782701
UK: GB 580 8534 21

VAT Numbers Last updated: 9 December 2020

White Dwarf Privacy Notice

Games Workshop is committed to protecting your privacy. This notice describes how we collect and use personal information about you. This notice applies to personal information that we collect in connection with our White Dwarf magazine.

The data controller of your personal information is Games Workshop Limited of Willow Road, Nottingham, NG7 2WS, United Kingdom.

The Games Workshop EU Representative for all Data Protection purposes is Games Workshop Limited - Irish branch, Unit 3, Lower Liffey Street, Dublin 1, D01 K199, Ireland.

Please read this notice carefully to understand how and why we are using your personal information.

1 The kind of information we may hold about you

We may collect, store, and use the following categories of your personal information:

Personal contact details such as name, title, address, email address and telephone number.
Date of birth.
Subscriber number.
Bank account and payment information.
Information contained within correspondence which you send to us.
Photographs which you send to us.
Information submitted as part of a competition.

- Record of correspondence with you whether in writing or by telephone, email, social media or otherwise.

2 How is your personal information collected?

We collect information that you provide voluntarily. This may be in connection with a subscription for White Dwarf, the submission by you of letters, ideas or other material to us, or to submit enquiries to us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

3 Why do we collect your personal information?

The situations in which we will process your personal information are listed below:

To use material submitted by you for the purposes of producing content for publication within White Dwarf, and across our websites and social media channels or newsletters.
To communicate and interact with our readers.
To take subscriptions for White Dwarf, and satisfy our obligations in respect of any magazine subscriptions.
To manage our subscription database.
To handle any customer service queries in respect of subscriptions.
To operate competitions, communicate with entrants, and publish details of winners.
To interact with you and handle and respond to communications with you.
To handle any disputes which we may have with you.

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be for our legitimate commercial interest, for maintaining good reader relations, and dispute resolution. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us (section 13).

4 What if you fail to provide personal information?

If you fail to provide certain information when requested we may not be able to perform any contract we have entered into with you.

5 What if we want to use your information for a different purpose?

Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.

6 How secure is your information?

- Site access controls – only authorised personnel are able to gain access to premises, buildings and rooms where your information is being processed.

- IT access controls – only authorised personnel are able to gain access to your information stored electronically within our IT systems.

- IT security controls – use of appropriate technology and security measures to ensure secure storage of your information.

- Policies & procedures – comprehensive data protection and IT security policies and procedures setting out the way in which your information must be handled by staff.

- Training – delivery of ongoing data protection and IT security training to all staff handling your information.

7 Who might we share your information with?

We may share your personal information in the situations detailed below:

1. Service providers

We share your personal information with third parties who provide services to us. The following activities all involve the processing of personal information and are carried out by third party service providers: mailing and distribution services, database and mailing list management services,digital publication and distribution services, hosting and maintenance of social media platforms, document and information collaboration and sharing, IT services, printing services, translation services. Further details in respect of our third party service providers are available on request. Please contact us (section 13) for further information.

2. Games Workshop group

3. Sale or restructure

4. Law, legal rights and vital interests

5. Consent

We may share your personal information where you have specifically consented to such disclosure.

8 Do you transfer my information outside of the European Union?

We may transfer your personal information outside the European Economic Area (EEA). For example, our IT service providers operate around the world. We will only transfer your personal information outside the EEA if adequate protection measures are in place. To ensure that your personal information does receive an adequate level of protection outside the EEA we use the following protection measures:

Transferring to countries approved by the European Commission
Using model contractual clauses approved by the European Commission
Requiring companies we transfer information to in the United States to be signed up to the EU/US Privacy Shield Framework

Further details in respect of protective measures used outside of the EEA are available on request. Please contact us (section 13) for further information.

9 How long do we keep hold of your information?

We only retain your information for as long as necessary for the purposes described above, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

10 What are your rights in connection with your personal information?

Under certain circumstances, by law you have the right to:

Request access to a copy of the personal information we hold about you.
Request correction of any incomplete or inaccurate information we hold about you.
Request erasure of information where there is no good reason for continued processing.
Object to processing of your information where we are relying on a legitimate interest to process your information.
Where we are processing your information for a particular purpose based on your consent, you have the right to withdraw your consent at any time.
Request restriction to suspend our processing of your personal information.
Request transfer of your personal information to another party which you have provided to us.
Opt out of marketing communications which we send you at any time.

If you want to exercise any of these rights please contact us (section 13).

Please note that we may need to request information from you to confirm your identity and establish your entitlement to these rights.

11 What we ask of you?

If you provide us with information about another person, you confirm that you have informed them of our identity, the purposes for which their personal data will be processed, and that you have obtained their permission to such processing by us.

12 Change to this privacy notice

You can see when this notice was last updated by checking the date displayed at the top of this notice.

13 Contact us

Legal

Intellectual Property Guidelines

Taxes and Charges

KOYO: Bounca The Squig Limited Edition Plush - Safety Recall Instructions

Warhammer-Alliance Packs: Conditions of Sale

Intellectual Property Guidelines

Warhammer: Beyond the tabletop

Games Workshop has been designing and selling miniatures and games for over 40 years. Our design studios have worked hard to create the unique settings and characters that are enjoyed by our fans all over the world.

We love to see fans enjoying all things Warhammer. We also have a duty to preserve and protect our intellectual property rights – this is the only way we can ensure that Warhammer will be around forever. Our goal is to do this while continuing to support the passion and creativity of our fans. We will level with you – this is a difficult balancing act.

So, whatever exciting Warhammer hobby activities you are working on, we ask that you follow the below guidelines at all times. By doing so, we can all continue to enjoy all things Warhammer for a long time to come.

These guidelines do not constitute formal approval or authorization of any fan content, or a waiver of our legal rights. We reserve the right to change these guidelines at any time.

Fan-fiction, hobby books and magazines

Individuals may write their own stories, hobby books and magazines based on our characters and settings, but these must:

not include text, artwork or imagery copied from any official Games Workshop material
be non-commercial, with no money being received or paid. This includes all forms of fundraising activity, and generation of any advertising revenue
not be publicly distributed, except for no-charge digital distribution
make it clear that they are unofficial, without using any Games Workshop logos, and include the word ‘unofficial’ prominently on the front cover
not be prejudicial to the goodwill, reputation or integrity of Games Workshop or its intellectual property

Fan-artwork

Individuals may create their own artwork, drawings and designs, based on our characters and settings, but these must:

not include artwork or imagery copied from any official Games Workshop material
be non-commercial, with no money being received or paid. This includes all forms of fundraising activity, and generation of any advertising revenue
not be publicly distributed, except for no-charge digital distribution
make it clear that they are unofficial, without using any Games Workshop logos
not be prejudicial to the goodwill, reputation or integrity of Games Workshop or its intellectual property

Fan-sites

Individuals may create their own fan sites based on our characters and settings, but these must:

not include text, artwork, imagery, footage or animation copied from any official Games Workshop material
make it clear that they are unofficial, without using any Games Workshop logos
not post or display rules or stats copied from from any official Games Workshop material
not be prejudicial to the goodwill, reputation or integrity of Games Workshop or its intellectual property

Underlying rights

Please be aware that where fan content is created based on our settings and characters, Games Workshop retains ownership in respect of the underlying intellectual property rights in those worlds, and therefore such fan content cannot be sold or otherwise monetised.

Infringements

We have a zero tolerance policy in respect of infringement of our intellectual property rights.

This includes:

Counterfeit models - our products must not be reproduced and sold.
Imitation models - our products must not be imitated. Imitators produce models which copy heavily from Games Workshop’s artwork, books or products.
Recasting and 3D printing - our products must not be illegally re-cast or scanned, nor should digital designs of our products be illegally produced and distributed.
Illegal downloads - our publications, audio books, and other material protected by copyright must not be illegally uploaded, shared, or distributed in any format.
Unauthorised use of our trademarks - unauthorised use or registration of our trademarks in respect of similar products or services is not permitted.
Fan-films and animations – individuals must not create fan films or animations based on our settings and characters. These are only to be created under licence from Games Workshop.
Games and apps – individuals must not create computer games or apps based on our characters and settings. These are only to be created under licence from Games Workshop.

Reporting your concerns

There’s a lot of stuff out there in the world. If you see anything that you’re worried about or think that we should know about then drop us an email at infringements@gwplc.com. Please provide as much detail as possible and include links to the infringing material. We appreciate your support.

Copyright and Legal Information

The exclusive copyright in the contents of this website (except for the copyrighted property of our licensors) is the property of Games Workshop Limited. © Copyright Games Workshop Limited 2008-2024.

Any unauthorised copying of the images or other copyrighted material on this website will constitute an infringement of copyright.

GW, Games Workshop, Citadel, Black Library, Forge World, Warhammer, Warhammer 40,000, the ‘Aquila’ Double-headed Eagle logo, Space Marine, 40K, 40,000, Warhammer Age of Sigmar, Battletome, Stormcast Eternals, Warhammer: The Horus Heresy, the 'winged-hammer' Warhammer logo, White Dwarf, Blood Bowl, Necromunda, Space Hulk, Battlefleet Gothic, Mordheim, Inquisitor, and all associated logos, illustrations, images, names, creatures, races, vehicles, locations, weapons, characters, and the distinctive likenesses thereof, are either ® or TM, and/or © Games Workshop Limited, variably registered around the world. All Rights Reserved.

The following apply in respect of the property of our licensors featured on this website:

© 2024 New Line Productions, Inc. All rights reserved. The Lord of the Rings: The Fellowship of the Ring, The Lord of the Rings: The Two Towers, The Lord of the Rings: The Return of the King and the names of the characters, items, events and places therein are trademarks of Middle-earth Enterprises, LLC under license to New Line Productions, Inc. (s23)

© Warner Bros. Entertainment Inc. All rights reserved. THE HOBBIT: AN UNEXPECTED JOURNEY, THE HOBBIT: THE DESOLATION OF SMAUG, THE HOBBIT: THE BATTLE OF THE FIVE ARMIES and the names of the characters, items, events and places therein are trademarks of Middle-earth Enterprises, LLC under license to New Line Productions, Inc. (s23)

If you have any queries, please contact the GW legal department at:

Games Workshop Group PLC

Willow Road, Lenton,

Nottingham

NG7 2WS

Taxes and Charges

Taxes that apply to your purchase

Games Workshop is an international business and has to comply with tax legislation in all the territories in which it trades. The taxes that apply to you transaction are determined by the destination to which the goods are being shipped (see also the note below on web store pricing).

US Shipments

If you are shipping your goods to the US then Games Workshop will charge sales and usage tax in the States where it has retail stores and where it is otherwise required. In other States, no sales or usage tax will be charged.

As you proceed through the checkout this will be recalculated in accordance with the relevant State regulations.

Canadian Shipments

The appropriate taxes will be calculated on all goods shipped to Canada dependent on the province to which the goods are shipped. As you proceed through the checkout this will be recalculated in accordance with the Provincial regulations.

EU Shipments

For goods sent to the EU, Value Added Tax (VAT) will be added to the tax exclusive price of the goods in accordance with the rates that apply for each EU country.

Australian Shipments

Australian GST is applied to all goods shipped to Australia.

Norwegian Shipments

Norwegian VAT is applied to all goods shipped to Norway.

Rest of World shipments

No taxes are raised on goods being shipped to the rest of the world. Please note that Games Workshop is not responsible for any import duties or charges that may be levied under local legislation in the destination country.

Digital Sales

Where you have purchased a digital product, in most countries tax will be dealt with in the same manner as physical goods, as described above.

However, if you are based within the EU, if you are purchasing digital products, Games Workshop files a Mini One Stop Shop (MOSS) VAT return. This means that VAT applied on your purchase will be based on the rates due in the place that you are located.

For Rest of World countries that require taxes on digital sales without us having a tax registration for physical goods, taxes charges will not necessarily be visible but we do declare those sales to ensure taxes are paid.

Web Store Prices

Games Workshop prices are quoted on its web stores in accordance with the requirements in the country of the web store. These are as follows:

US and Canadian Web Stores

All prices are quoted exclusive of any taxes. If any sales taxes apply to an order these will be an additional charge. These are determined by the destination to which the goods are sent (see taxes that apply to your purchase).

European, Norwegian and Australian Web Stores

All prices are quoted inclusive of the VAT or GST that applies in the country of the web store (e.g. the French web store prices include French TVA).

KOYO: Bounca The Squig Limited Edition Plush - Safety Recall Instructions

To download a copy of the recall notice please click on the relevant link below: - English

- Deutsch

- Dansk

- Svenska

- Norsk

- Polskie

- 日本

If you purchased KOYO: Bounca The Squig Limited Edition Plush, and it matches the item shown above, it is subject to recall in the UK, Europe, Japan, Australia and Canada. In cooperation with the U.S. Consumer Product Safety Commission, it has also been recalled in the U.S. as of February 2, 2022.

All KOYO: Bounca the Squig Limited Edition Plush with the code “PRODUCTION 0721D BATCH #001” on the sewn in label are affected.

Pom-poms may become detached from the toy and present a choking hazard to young children.

We recommend that you:

Stop using the product immediately
Keep the product away from children.

You should then:

Return the item to any Games Workshop or Warhammer store for a full refund; or

Follow the steps below to destroy the product and request a refund. You must destroy and dispose of the product to remove any risk of the product presenting a hazard in future.

Distance Refund for KOYO: Bounca the Squig Limited Edition Plush

Please follow the instructions below, provide the requested information, and we’ll make sure you receive a refund for the full retail value of the product.

If you choose to be refunded using a virtual voucher, the refund will be rounded up to the nearest whole number.

1. Cut off all product labels. There are two labels on the product – a card label with the barcode and a fabric label sewn onto the squig’s tail. Don’t worry if you have already disposed of the card label.

2. Cut off the tail of the squig using scissors as per the example below.

3. Place the labels, and product next to a piece of paper with your post code / zip code.

4. Take a photograph clearly showing the labels, product and your post code / zip code.

5. Complete this recall form.

Alternatively, click here to download a printable version of the form, include a printed copy of the photography and post it to: UK/Europe/ROW Customers: Customer Services (RECALL), Willow Road, Nottingham, NG7 2WS

How to destroy and dispose of KOYO: Bounca the Squig Limited Edition Plush

For added safety it’s best to make sure KOYO: Bounca the Squig Limited Edition Plush is destroyed in such a way that a child won’t pick it up and play with it.

We recommend:

1. Cutting off the tail of the squig using scissors as per the example below.

2. Disposing of it in accordance with local waste disposal standards.

Please contact customer services in your local area if you have any questions regarding the recall process:

UK: 0115 9140000

Austria: +49 211 38769276

Brussels/Antwerp: 02 223 06 61 / 03 485 86 27

Copenhagen: 33 12 22 17

Helsinki: 09 7515 4525

France: 04 88 80 71 99

Germany: 211 38769276

Ireland: 01 872 5791

Italy: 0699313110

Netherlands: 020 623 28 00

Norway: 22 33 29 90

Spain: 93 524 07 62

Sweden: 031 13 39 58

US: 1800 394 4263

Canada: 1800 394 4263

Australia: 03 9870 2239

New Zealand: 644 471 0987

Japan: 03 4520 8031

Poland: 22 222 0133

Warhammer-Alliance Packs: Conditions of Sale

1. This page contains the terms and conditions (Terms) under which Games Workshop Limited (GW) will supply you with a Warhammer-Alliance Pack (Products). By submitting an application to receive the Products (Application), you agree to be bound by these Terms and you warrant that you are applying on behalf of a qualifying institution.

2. Once submitted, GW will review your Application and contact you to confirm the details provided. Please note that Applications are not automatically accepted, and GW will not despatch any Products until it has confirmed your Application has been accepted. GW reserves the right to reject your Application for any reason.

3. If your Application is accepted, GW will despatch the Products to the address specified in the Application. Whilst GW will take reasonable steps to ensure all Products are despatched and delivered within any timeframes provided, any despatch and delivery times are estimates only. GW may defer the date of despatch or delivery for any reason, and will not be liable for any delays in despatch or delivery.

4. GW provides no warranties in relation to the Products (including, without limitation, warranties relating to the quality or fitness for purpose of the Products). However, if for any reason, you are unhappy with the Products, please contact GW using the contact details set out in clause 12.

5. Subject to clause 6, you will become the owner of the Products once they have been delivered to you. Once the Products have been delivered to you, they will be held at your risk and GW will not be liable for their use, loss or destruction.

6. The Products are not for resale and you warrant that:

6.1. you will not alter, divide nor breakdown the Products into their component parts;

6.2. you will not sell, distribute, give-away or otherwise transfer any of the Products to any third party (whether a person or entity) in whole or in part.

7. In the event that you, your employees, subcontractors or agents are in breach, or GW reasonably suspects that you, your employees, subcontractors or agents are in breach, of the warranties contained in clause 6 (Breach):

7.1. you will not alter, divide nor breakdown the Products into their component parts;

7.2. you will not sell, distribute, give-away or otherwise transfer any of the Products to any third party (whether a person or entity) in whole or in part.

7.3. you will not sell, distribute, give-away or otherwise transfer any of the Products to any third party (whether a person or entity) in whole or in part.

8. Subject to clause 9, GW will not be liable to you for any indirect or consequential losses, damages or expenses (including, without limitation, loss of profit, loss of goodwill or loss of reputation) arising from or in connection with the Products or these Terms, and GW shall have no liability to pay any money to you by way of compensation except as required by law.

9. Nothing in these Terms is intended to limit any rights you might have under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit GW’s liability to you for any death or personal injury resulting from GW’s negligence or fraud.

10. These Terms, together with GW’s privacy notice, constitute the whole agreement between you and GW relating to the Products and the Warhammer-Alliance program, and supersede any previous arrangement, understanding or agreement between you and GW relating to the Products and the Warhammer-Alliance program. Both you and GW acknowledge that, in entering into these Terms, neither of us relies on any statement, representation, assurance or warranty other than as expressly set out in these Terms.

11. GW has the right to amend and revise these Terms from time to time. The latest version of these Terms will be available on the Warhammer-Alliance website.

12. Notices from you to GW must be in writing and sent by email or registered post. Contact details for GW can be found here. Notices from GW to you will be sent to the email or postal address provided with your Application. Notices sent by email will be deemed received upon at 9:00AM GMT on the next working day following transmission, and notices sent by registered post will be deemed received on the third working day from and excluding the day of posting.

13. These Terms are binding on you, and you cannot transfer, assign or otherwise deal with any of your rights or obligations under these Terms without the prior consent of GW.

14. Any dispute or claim arising from or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law and subject to the exclusive jurisdiction of the English courts.

My Warhammer Terms and Conditions

Welcome to My Warhammer

General My Warhammer Terms

My Warhammer Terms of Use

My Warhammer Subscriptions Service Terms

My Warhammer Beta Service Terms

Welcome to My Warhammer

This page contains the terms and conditions on which we make available the My Warhammer service (Service) to you, as available on our website (the Website), and such other websites, applications or other platforms that we choose to make available from time to time, including the 'Warhammer 40,000: The App’ software application owned by us and licensed to you (the App) (collectively, the Platforms and each a Platform).

Please read the following documents (collectively, the Terms) carefully before you start using the Service:

1. General My Warhammer Terms, which set out the terms which apply generally to your use of the Service and the opening of a user account;

2. Terms of Use, which set out specific terms which apply to your use of the Website and the App; and

3. Subscription Service Terms, which apply if you sign up for a paid subscription through the Service in order to access additional content and functionality (Subscription Service) (which, together with the above terms, form the contract between you and us for your paid subscription).

4. Beta Service Terms, which set out the additional terms which apply if you are accessing the Subscription Service through the free-trial Beta Service.

If you do not agree to these Terms, please do not use the Service. You should save a copy of these Terms for future reference. By using the Service, you confirm that you have read and accept these Terms, and agree to be bound by them.

Please also read our Privacy Policy and Cookie Notice to learn more about how we handle your personal data and the way in which we use cookies.

General My Warhammer Terms

1. About us

1.1. The Service is operated by Games Workshop Limited (we/us/our). We are registered in England and Wales with company number 1467092, and our registered address at Willow Road, Lenton, Nottingham, Nottinghamshire, NG7 2WS, England.

2. User Accounts

2.1. In order to use the Service (references to which includes, for the avoidance of doubt, any Subscription Service), you must first create a My Warhammer user account (Account) on our Website by following the online instructions.

2.2. To access and view content through the Service, you must have internet access and be at least 13 years old (or older if you live in certain places). If you are under 13 years old (or are not old enough to give your legal consent to use online services in the place that you live), you must have first obtained the consent of your parent or legal guardian to sign up for an Account and use the Service. Please note that we are unable to provide access to the Service in particular countries due to legal restrictions. For more information about our Service availability or minimum age requirements, please contact us.

2.3. We require your date of birth and the email address of your parent or legal guardian if you are under the digital age of consent in the place that you live in order to verify that you have met our minimum age requirements.

3. Changes to the Service

3.1. We reserve the right to update or change these Terms or any element of the Service from time to time. The circumstances in which we make changes may include, for example and without limitation, to comply with applicable laws, to provide you with additional information about the Service, to improve or update the content available on the Service, or for safety or security reasons.

3.2. We reserve the right to suspend your access to the Service temporarily to deal with any technical problems, make minor technical changes or upgrade the Service.

4. You must keep your Account details safe

4.1. If you have a My Warhammer Account with us, this should belong to and only be accessible by you. This means that you must ensure that no-one else, including for example other members of your household, has your permission to access or use your Account and that you exercise reasonable care to ensure that any unauthorised access or use does not take place.

4.2. Each Account is available to one natural person only and must not under any circumstances be registered or operated automatically by a computer program or otherwise.

4.3. If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

4.4. We have the right to disable any Account or user password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms or any of our policies.

4.5. You are responsible for all activity that occurs under your Account and must notify us immediately of any unauthorised use of your Account as soon as you become aware of it.

5. Your use of the Service

5.1. You agree not to use or provide any false, incomplete or misleading information in the registration process. You are responsible for updating and maintaining the accuracy of the information you provide to us. We shall not be under any obligation to open an Account and reserve the right to refuse to provide the Service to any person at any time.

5.2. You must not use the Service in a way that violates any applicable laws or regulations, these Terms, or any other policy or terms that we communicate on our Website, through the App or on any other Platform from time to time. We reserve the right to refuse to make the Service available to any person, terminate the Account of any user, or change the eligibility requirements at any time, with or without notice.

6. Limitations to the Service

6.1. The Service is provided for general information and entertainment purposes only and is provided without any guarantees, conditions or warranties as to its accuracy. Nothing contained on our Website, on the App or on any other Platform constitutes advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Website, the App, any other Platform or the Service. Although we make reasonable efforts to update the information provided, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

7. Proprietary rights

7.1. You acknowledge that, as between you and us, all intellectual property rights (meaning copyright, design rights, trade marks, patents, rights in any inventions and any and all other rights of a similar kind) and rights of ownership in the Website, the App, the Documentation (as defined herein) and the Service, or any other Platform through which the Service is made available by us, throughout the world shall belong to us, and that you shall not acquire any rights in, or to, the Website, the App, the Documentation or the Service, or any other Platform through which the Service is made available by us (or any element thereof), other than the right to use the Service in accordance with these Terms.

7.2. You must not use any part of the content on the Website, the App or any other Platform through which the Service is available (except any content that you have generated) for commercial purposes without obtaining a licence to do so from the owner of that content.

7.3. You acknowledge that your use of the Service is subject always to your complying with any instructions of use issued by us from time to time.

8. Complaints policy

8.1. We are committed to providing a quality service to you and value your views, opinions and feedback on any products which have been supplied to you or the Service which we have provided to you.

8.2. If you believe that we have not performed any of our duties to a satisfactory standard please contact us and we shall endeavour to put right any problems. We shall endeavour to contact you within five working days of receiving your email and shall work closely with you in trying to resolve any problems fairly and quickly and to ensure that both our products and the Service which we have provided to you are to your satisfaction.

9. Our liability

9.1. We will not be liable for any delays or failure in the performance of any part of the Service due to circumstances beyond our reasonable control. To the maximum extent permitted by law, you assume full responsibility for any loss that results from your use of the Website, the App, any other Platform, and the Service. We are not responsible for the behaviour of any advertisers, linked websites or other users. We exclude all conditions, warranties, representations or other terms implied by law that may apply to our Website, the App, any other Platform or the Service, or any content on it.

9.2. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which may not be limited or excluded by law. For the avoidance of doubt, any rights you have as a consumer under applicable local law or other legal rights to which you may be entitled as a consumer are unaffected.

9.3. We only supply the Service for domestic and private use. If you use the Service for any other purpose (including commercial, business or re-sale) we will have no liability to you for any indirect or consequential loss, loss of profit, loss of business, business interruption, or loss of business opportunity or goodwill. In any event, our total liability for any claims made under these Terms in any given month will be no more than what you paid us for the Service (if any) in the month prior to any such claim being made.

9.4. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, however it arises and, even if foreseeable, arising under or in connection with:

your use of, or inability to use, the Website, the App, any other Platform or the Service;
your use of or reliance on any content displayed on the Website, the App, any other Platform or the Service;
any use of the Service which is not authorised by us;
incompatibility of the Service with any other software or hardware (including any of your devices);
any act or omission of any third party platform, service provider, supplier, device manufacturer or provider of a device operating system which is beyond our reasonable control; or
errors, viruses or bugs present in or arising from your use of the Service.

9.5. The exclusions of liability in this section apply to the fullest extent permissible by law.

9.6. If you are a California resident, you waive California Civil Code §1542.

9.7. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

10. General

10.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Service, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. The expression ‘writing’ or ‘written’ includes emails.

10.2. All notices from you to us must be in writing and sent by email, registered post or airmail. Our contact details can be found here. All notices from us to you will be displayed on the Website from time to time or sent by email, registered post or airmail to any address provided by you to us. Notices will be deemed received immediately when posted on the Website, 24 hours after an email is sent, 3 working days (a working day being any day on which banks in London are normally open for business) after the date of posting of any letter by registered post, and 10 working days after the date of posting if sent by airmail. If a notice is deemed to have been received after 4.00pm on any working day, or on any day which is not a working day, it shall be deemed to have been received at 9.00am on the next working day.

10.3. We may transfer our rights and obligations under these Terms to another person or organisation and will let you know by email if we plan to do this. You may not transfer any of your rights under these Terms or your Account (including, for the avoidance of doubt, your right to use the App or the Service, or any other Platform on which the Service is made available) to any other user or entity unless we agree in writing.

10.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any section of these Terms is not enforceable, then that section will be removed or edited as little as necessary and the remaining paragraphs will remain in full force and effect.

10.5. These Terms, and any other document expressly referred to in these documents, constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to its subject matter. We each acknowledge that, in our provision of and your use of the Service, neither of us relies on any statement, representation, assurance or warranty of any person other than as expressly set out in these documents. Nothing in this section shall limit or exclude any liability for fraud.

10.6. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of any breach by you of these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

10.7. We have the right to revise and amend these Terms from time to time. The latest version of these Terms will be available on the Website. You will be subject to the policies and Terms in force at the time that you use the Service.

10.8. The Contract is between you and us and no other person shall have rights to enforce any of its terms.

10.9. These Terms are governed by English law and you can bring legal proceedings in respect of the Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Service in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Service in either the Northern Irish or the English courts.

My Warhammer Terms of Use

1. These Terms of Use

1.1. By using our Website or downloading the App, or by using or downloading any other Platform, you accept and agree to abide by these Terms of Use. If you do not agree to these Terms of Use, do not use the Website, the App or any other Platform or means to access the Service.

1.2. If you sign up for an Account or purchase a Subscription Service, our General My Warhammer Terms and Subscription Service Terms will also apply. Where you have purchased a Subscription Service, any reference to the ‘Service’ in these Terms of Use shall also be a reference to the Subscription Service.

1.3. You must be at least 13 years old (or older, if the place that you live requires this by law) to accept these Terms of Use and download the App or otherwise use the Service through any other Platform. For more information about our minimum age requirements, please contact us.

2. Our right to make changes

2.1. We reserve the right to amend these Terms of Use and any of our other Terms from time to time. You are expected to check this page from time to time to take notice of any changes we make. Some of the provisions contained within our Terms may also be superseded by provisions or notices published elsewhere on our Website or as otherwise notified to you. Your continued use of the Website, the App or other relevant Platform (as the case may be) constitutes your acceptance of any changes.

2.2. From time to time we may automatically update the Website, the App or relevant Platform, and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. We may also ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App or the Service.

3. Availability and back-ups

3.1. We do not guarantee that our Website, the App or any other Platform we make available, or any content on it, will always be available or that your ability to use it will be uninterrupted. We may suspend or withdraw, update or make changes, or restrict the availability of or access to all or any part of our Website, the App or any other Platform we make available for business or operational reasons. We will not be liable if for any reason our Website, the App or any other Platform is unavailable at any time or for any period.

3.2. You are responsible for making all arrangements necessary for you to have access to the Service.

3.3. You must back up any content and data used in connection with the Service (in particular, the App), to protect yourself in case of problems. If you delete the App, this will automatically delete all content and data stored by you within the App.

4. Licence to use the App

4.1. If you download the App, we, Games Workshop Limited of Willow Road, Lenton, Nottingham, NG7 2WS, license you to use:

the ‘Warhammer 40,000: The App' mobile application software, the related documentation (Documentation), the data supplied with the software, and any updates or supplements to it; and
the service you connect to via the App and the content we provide to you through it.

4.2. In return for you agreeing to comply with these Terms of Use and subject to any restrictions contained within these Terms of Use or otherwise communicated to you, you may:

download a copy of the App and view, use and display the App and the Service on such devices for your personal purposes only;
use the Documentation to support your permitted use of the App and the Service; and
receive and use any free supplementary software code or update of the App incorporating ‘patches’ and corrections of errors as we may provide to you.

4.3. In using the App, you expressly acknowledge and agree that you will:

except in the course of permitted sharing, not rent, lease, sub-license, loan, provide, or otherwise make available, the App, the Documentation or the Service in any form, in whole or in part to any person without prior written consent from us;
not copy the App, Documentation or Service, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Service nor permit the App or the Service or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Service on such devices as permitted in these terms;
not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Service nor attempt to do any such things; and
comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

5. Acceptable use

5.1. You may use the App, the Website, and the Service, or any other Platform through which the Service is made available by us, for lawful purposes only. You must not use the App, the Website, the Service, or any other Platform through which the Service is made available by us:

in any way that breaches any applicable local, national or international law or regulation;
in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
for the purpose of stalking, harming, harassing or abusing, or attempting to stalk, harm, harass or abuse any person in any way;
to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation;
knowingly to transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed adversely to affect the operation of any computer software or hardware; or
in any way which is defamatory, obscene, offensive, hateful, inflammatory, likely to deceive any person, or which infringes the rights of any third party.

5.2. In particular, you must not:

use the App, the Website, the Service, or any other Platform through which the Service is made available by us in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, the Website, the Service, or any other Platform through which the Service is made available by us, or any operating system;
infringe our intellectual property rights or those of any third party in relation to your use of the App, the Website, any Service, or any other Platform through which the Service is made available by us (to the extent that such use is not licensed by these Terms);
use the App, the Website, the Service, or any other Platform through which the Service is made available by us, in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users, for instance through a denial-of-service attack or a distributed denial-of-service attack; or
collect or harvest any information or data from the Service or our systems or attempt to decipher any transmissions to or from the servers running the Service.

5.3. You also agree:

Not to reproduce, duplicate, or copy any part of our Website, the Documentation, the App, the relevant Platform, or the Service without our express permission.
Not to provide information that is inaccurate, fictional or misleading.
Not to access without authority, interfere with, damage or disrupt:
any part of the Service;

any equipment or network on which the Service is hosted or stored;
any software used in the provision of the Service; or
any equipment or network or software owned or used by any third party.

5.4. If you download or stream the App, or access the Website on any phone or other device or Platform not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these Terms, whether or not you own the phone or other device or Platform.

6. We may collect technical data about your device

6.1. By using the App, the Website or the Service, or any other Platform through which the Service is made available by us, you agree to us collecting and using technical information about the devices you use and related software, hardware and peripherals to improve our products and to provide any Service to you. Please also read our Privacy Policy and Cookie Notice to learn more about how we handle your personal data and the way in which we use cookies.

7. We may end your rights to use the Service if you break these terms

7.1. If, in our opinion, any of these Terms have been breached, we may take such action as we deem appropriate, which may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your rights to use restricted parts of our Website, the App or relevant Platform, which we may do so at any time by contacting you.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs, liabilities and losses on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. You hereby agree to indemnify us in this respect.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

7.2. If we end your rights to use the App:

You must stop all activities authorised by these Terms, including your use of the App and the Service.
You must delete or remove the App from all devices in your possession and immediately destroy all copies of the Documentation which you have and confirm to us that you have done this.
We may remotely access your devices and remove the App from them and cease providing you with access to the Service.

7.3. To the fullest extent permitted by law, we exclude liability for any actions taken in response to actual or potential breaches of these Terms. The responses set out above are not limited, and we may take any other action we reasonably deem appropriate.

8. Additional terms may also apply

8.1. The ways in which you can use the App and Documentation may also be controlled by the relevant app-store’s rules and policies through which you have downloaded or purchased the App. Please ensure that you have read, understood and accepted any applicable rules and policies before downloading and using the App and any Documentation.

8.2. If you have downloaded the App from the Apple iTunes App Store, the following additional terms apply:

i. You acknowledge that the licence we grant you to use the App in accordance with these Terms of Use (Licence Agreement) is between you and us only, and not with Apple.

ii. Your use of the App is limited to a non-transferable licence to use the App on any Apple-branded products that you own or control and as permitted by the usage rules set out in the App Store Terms of Service.

iii. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

iv. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund you the purchase price for the App. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty set out in this Licence Agreement will be our responsibility.

v. You acknowledge that Apple is not responsible for addressing any of your claims (or any third party claims) relating to the App or your possession and/or use of the App, including, but not limited to: (i) any third party claims of intellectual property right infringement, (ii) product liability claims, (iii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iv) claims arising under consumer protection, privacy or similar legislation.

vi. You acknowledge that, in the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.

vii. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that you have been designated by the U.S. Government as a "terrorist supporting" country (i.e. on Title 15, Part 740 Supplement 1 Country Group E of the U.S. Code of Federal Regulations); and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

viii. You must comply with applicable third party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App.

ix. You acknowledge and agree that Apple, and Apple's subsidiaries, are third party beneficiaries of this Licence Agreement with respect to the App, and that Apple will have the right (and will be deemed to have accepted the right) to enforce this Licence Agreement against you in respect of the App as a third party beneficiary thereof.

9. Intellectual property rights

9.1. Unless otherwise stated, we are the owner or the licensee of all intellectual property rights in our Website, the App, the Documentation and the Service, or any other Platform through which the Service is made available by us, and in the material published and content available on it. Those works are protected by trademark and copyright laws and treaties around the world. All such rights are reserved. You have no intellectual property rights in, or to, the App, the Documentation or the Service, or any other Platform through which the Service is made available by us, other than the right to use them in accordance with these Terms.

9.2. The trade marks depicted on our Website and the App (and any other Platform) are owned by us or our licensors.

9.3. All materials made available, including but not limited to images, artwork, text, audio clips, and video clips, are, unless otherwise stated, owned and controlled by us and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. Modification of the materials or unauthorised use of the materials for any purpose is a violation of our legal rights. The unauthorised posting of any of our intellectual property, including any images of our products or other artwork on any other website is strictly prohibited.

10. Rules about linking to our Website

10.1. You may link to our Website, or any page within it for personal (non-commercial) reasons, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

10.2. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in these Terms of Use.

10.3. If you wish to make any use of material on our Website other than as set out above, please address your request to us using the contact details set out here.

11. Links from our Website

11.1. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have not reviewed all of these sites and we have no control over the contents of those sites or resources. We do not endorse or make any representation about them and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12. Disclaimer

12.1. We do not warrant that the Website or the App, or any other Platform through which the Service is made available by us, it’s content, or the server that makes it available are or will be error or virus free, or that the Service will be fit for a particular purpose or meet your requirements. To the fullest extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

12.2. Nothing in these Terms of Use affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

13. Developer Name and Address

13.1. The developer of the App is Games Workshop Limited of Willow Road, Lenton, Nottingham, Nottinghamshire, NG7 2WS, England. If you have any questions or complaints relating to the App, please visit the contact us section of our webpage.

My Warhammer Subscriptions Service Terms

Subscription Service Terms

1. Your subscription

1.1. Once you have registered your Account, you will be able to purchase a subscription to access the Subscription Service by following the instructions set out in the ‘Subscriptions’ section of the Website.

1.2. When we first make the Subscription Service available to you following your completion of the online process or send you an email confirming that your subscription is active (whichever is the earlier), this is when the contact between you and us for the provision of the Subscription Service (Contract) shall come into force (Commencement Date). Your access to the Subscription Service will continue until we or you cancel the Subscription Service in accordance with these Terms.

1.3. We shall not be under any obligation to accept any request for a paid subscription and reserve the right to refuse to provide the Subscription Service to any person at any time.

1.4. For the avoidance of doubt, the Contract between you and us includes the General My Warhammer Terms, the Terms of Use and these Subscription Terms, and the provision of the Subscription Service is subject to you agreeing to and complying with such Terms at all times.

1.5. If you wish to cancel your access to the Subscription Service, you must notify us of your intention to do so by emailing us or by selecting the relevant option in the ‘Subscriptions’ area of the Website (Cancellation Notice). Upon receipt of your Cancellation Notice, we will contact you by email to confirm the cancellation of your Subscription Service. Your access to the Subscription Service and the Contract will automatically come to an end at the end of the billing period in which your Cancellation Notice was received and the cancellation was confirmed by us. If you wish to cancel part way through your current billing period, please contact us here to discuss your options.

2. Your status

2.1. By subscribing to the Subscription Service, you warrant and represent that you have either reached the age of legal capacity where you live (in England, this is age 18), or have the valid consent of your parent or legal guardian to be bound by the terms of the Contract on your behalf. If you do not know whether you have reached the age of legal capacity where you live, or do not understand this section, please do not subscribe to the Subscription Service before you have asked your parent or legal guardian for help and their consent.

2.2. If you are the parent or legal guardian of a minor who subscribes to the Subscription Service, you and the minor accept and agree to be bound by the terms of the Contract and you are responsible for supervising the minor in the purchase and use of the Subscription Service.

3. Changes to your subscription

3.1. We will endeavour to notify you at least 30 days before making any material changes to the terms of the Contract or the Subscription Service, unless the changes need to be implemented sooner than this for security, legal or regulatory reasons. If any change to the terms of the Contract or the Subscription Service is likely to have a significant adverse effect on your use or enjoyment of the Subscription Service, we will provide you with at least 30 days' notice before the changes are due to come into effect and you can choose to cancel your subscription before the changes become effective.

3.2. If you continue to use the Subscription Service following notification of any change to the terms of the Contract or the Subscription Service, this constitutes your acceptance of the amended terms of the Contract or Subscription Service as varied. The most up to date version of these Terms will always be available on our Website or otherwise available upon request.

4. If you change your mind

4.1. You have a legal right to change your mind within 14 days from the Commencement Date. In order to exercise this right, you must send us a Cancellation Notice notifying us of your intention to do so and, once we have confirmed the cancellation of your Subscription Service, we will refund you any amounts already paid to us under the Contract. However, we reserve the right to retain from you, or require you to pay us, a reasonable sum which reflects the proportionate amount of time you have had access to the Subscription Service until the time at which you tell us that you have changed your mind. We will usually refund any money received from you by using the same method originally used by you to pay for your purchase.

5. Price and payment

5.1. The charges for the Subscription Service will be as quoted on our Website from time to time (Charges). The Charges will be confirmed during the online subscription sign-up process and in the email confirmation we send you following confirmation of your purchase.

5.2. Your purchase of the Subscription Service may be subject to certain sales taxes depending on where in the world you are. Further details of sales taxes can be found in the 'Taxes and Charges' page of the Customer Services section on the Website. If you are responsible for paying tax and that tax has not been collected by us, it is your responsibility to pay such tax as applicable. Our VAT numbers can be found at the end of these Subscription Service Terms.

5.3. Payment of the Charges must be made using one of the methods made available on our Website. Without affecting anything else set out in these conditions, by providing us with a payment method, you:

i. represent that you are authorised to use the payment method you provided and that any payment information you provide is complete and accurate and will be kept up to date by you;

ii. authorise us to charge you for the Subscription Service using your chosen payment method;

iii. authorise us to charge you on a recurring basis in line with the Subscription Service you have purchased until the Contract is cancelled by either you or us in accordance with these Terms; and

iv. authorise us or our third-party payment processors to store your payment account details, and take payment from or charge your designated account through your chosen payment method.

5.4. We will notify you in advance of any intended change in the Charges and provide you with the opportunity to cancel the Subscription Service before any such price change takes effect. Please refer to section 1.5. above for more details on how you can cancel your subscription.

5.5. If any payment is returned unpaid or if any credit card or similar transaction is rejected or denied, we or our service providers reserve the right to collect any applicable return item, rejection or insufficient funds fee and process any such payment as a payment for the Subscription Service. We may charge you at the same time for more than one billing period for any amounts that have not previously been processed successfully. We reserve the right to suspend your Account and access to the Subscription Service until you have paid us any outstanding amounts or cancel the Contract in accordance with section 6 at our discretion.

6. Our rights to cancel or suspend access

6.1. We reserve the right to suspend your access to the Service or end the Contract immediately by giving you notice if:

i. you have or we reasonably believe that you have committed a serious breach of these Terms (or any of our other policies which appear on our Website from time to time) which either cannot be remedied, or you fail to remedy the breach after we give you notice to do so; or

ii. you do not make any payment to us when it is due.

6.2. Upon cancellation of the Contract for any reason, you will lose access to the Service and need to purchase a new subscription in order to regain access.

7. Your obligations

7.1. In return for our making available of the Subscription Service to you, you agree to:

pay the Charges;
comply at all times with the General My Warhammer Terms, the Terms of Use and these Subscription Terms;
use the Service for your own personal and non-commercial use, and not for any commercial or business purpose;
ensure all information you give us is correct at all times, and notify us immediately of any changes to your contact or payment details;
only use the Service in accordance with all applicable laws, rules and regulations; and
be responsible for configuring your own information technology and devices in order to access the Service. You should use your own anti-virus software.

8. VAT Numbers

Austria: ATU 65067009
Belgium: BE 0897973639
Bulgaria: GB 580 8534 21
Croatia: GB 580 8534 21
Cyprus: GB 580 8534 21
Czech Republic: GB 580 8534 21
Denmark: DK 20341505
Estonia: GB 580 8534 21
Finland: FI 17237135
France: FR 23438863441
Germany: DE 191461167
Greece: GB 580 8534 21
Hungary: GB 580 8534 21
Ireland: IE 6602304E
Italy: IT 00115749996
Latvia: GB 580 8534 21
Lithuania: GB 580 8534 21
Luxembourg: GB 580 8534 21
Malta: GB 580 8534 21
Netherlands: NL 806157495B01
Poland: PL 1080011028
Portugal: GB 580 8534 21
Romania: GB 580 8534 21
Slovakia: GB 580 8534 21
Slovenia: GB 580 8534 21
Spain: ES N00686511
Sweden: SE 502050782701
UK: GB 580 8534 21

VAT Numbers Last updated: 9 December 2020

My Warhammer Beta Service Terms

Beta Service Terms

1. Beta Service

1.1. For a limited period of time, we will be offering all users who have signed up for a My Warhammer Account free access to the Subscription Service via the App for a period of one calendar month (Beta Service).

1.2. The Beta Service will be available to all users who have an existing Account or who sign up for a new Account from 9th December 2020 to 9th January 2021 (inclusive) (Promotional Period).

1.3. You may only use the Beta Service once. We shall not be under any obligation to accept any request for access to the Beta Service and reserve the right to refuse to provide the Beta Service to any person at any time or withdraw or modify this offer without prior notice.

2. New accounts

2.1. If you do not already have a My Warhammer Account, you will need to first create a My Warhammer user account (Account) on our Website by following the online instructions. You must also agree to comply with the General My Warhammer Terms and Terms of Use.

2.2. Once you have registered your Account, you will be able to activate the Beta Service by following the instructions set out in the ‘Subscriptions’ area of the Website.

2.3. When activating the Beta Service, you will be asked to provide payment card details, which will be handled at all times in accordance with our Privacy Policy. You will not be charged for access to the Beta Service, but must unsubscribe or cancel before the end of your one-month free access period in order to avoid automatically being charged (see ‘End of the free access period’ below).

2.4. Your one-month free access period will begin from the date on which we first make the Beta Service available to you following your completion of the online process or send you an email confirming that your Beta Service subscription is active (whichever is the earlier).

3. Existing accounts

3.1. If you have already signed up for a paid subscription, your one-month free access to the Beta Service will automatically begin the day after the end of your current billing period (during the Promotional Period) and when we notify you confirming that the Beta Service has been activated on your Account. If you discover that this has not happened automatically, please contact us.

4. End of the free access period

4.1. Your access to the Beta Service will continue until the end of the one-month free access period, or until we or you cancel the Beta Service in accordance with these Terms (whichever occurs first).

4.2. You will not be charged for access to the Beta Service. However, if you have not cancelled before midnight on the last day of your one-month free access period, you acknowledge and agree that your Account will automatically convert to an ongoing paid subscription, and you will automatically be charged using the payment card details you originally provided (see ‘Cancellation’ below) in accordance with the Subscription Service Terms.

5. Cancellation

5.1. You have the right to cancel your access to the Beta Service at any time by emailing us at uk.custserv@gwplc.com or by selecting the relevant option in the 'Subscriptions’ area of the Website.

5.2. We reserve the right to change or withdraw the Beta Service (in whole or in part) at any time, with our without notice.

PLEASE REMEMBER TO CANCEL YOUR SUBSCRIPTION BEFORE THE END OF THE ONE-MONTH FREE ACCESS PERIOD TO AVOID BEING CHARGED.

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