Delivery Information
Delivery Service Status
We're currently experiencing service disruption to some territories, please read below for details.
Deliveries to Puerto Rico and Guam - We’ve changed where we ship your orders from. Please note that from Thursday 12th March 2026 you will need to use the United States webstore to place your orders.
Deliveries to South Korea are changing due to new local shipping regulations. UPS may contact you for your Personal Customs Clearance Code before your shipment can be completed. We apologise for any inconvenience this may cause.
Deliveries to Mexico are changing due to new local shipping regulations. UPS may contact you for your RFC number before your shipment can be completed. We apologise for any inconvenience this may cause.
Deliveries to Egypt, Iran, Palestine, Iraq, UAE, Qatar, Saudi Arabia, Bahrain, Kuwait, Jordan, Ukraine, Russia and Belarus are currently suspended. We apologise for any inconvenience this may cause.
We dispatch all Range orders for home delivery within 2 working days. (Range items do not include products on Pre-Order, Made to Order or Print on Demand.)
If you have any concerns about your order please contact our Customer Service Team.
Delivery Information
All delivery times listed below are estimated and not guaranteed. If you have not received your delivery within the advertised time, please contact our Customer Service Team.
Service | Est. Delivery Time | Price |
|---|---|---|
Collect In Store | Check with your local store* | Free |
Standard Tracked | See table below | Free for orders over $195 $15 for orders under $195 |
Courier Tracked (Required for orders containing Hazardous items) | See table below** | $45 |
* Find and contact your local store.
** This service is not available in American Samoa, Brunei, Canary Islands, Comoros, Cook Islands, The Falkland Islands, French Polynesia, French Southern Territories, Macedonia, Qatar, Serbia, Virgin Islands and Zimbabwe.
Estimated Delivery Times (Working days)
Country | Standard Tracked | Courier Tracked |
|---|---|---|
Andorra | 19 | 19 |
Argentina | 12 | 12 |
Armenia | 9 | 9 |
Bahrain | 6 | 6 |
Brazil | 23 | 14 |
Brunei Darussalam | 12 | 12 |
Canary Islands | 12 | 12 |
Chile | 13 | 13 |
Colombia | 11 | 11 |
Costa Rica | 8 | 8 |
Faroe Islands | 18 | 18 |
Georgia | 15 | 15 |
Gibraltar | 12 | 12 |
Greenland | 14 | 14 |
Guernsey | 6 | 6 |
Hong Kong | 11 | 7 |
Iceland | 9 | 6 |
India | 10 | 10 |
Indonesia | 9 | 9 |
Israel | 37 | 7 |
Jersey | 7 | 7 |
Kazakhstan | 15 | 15 |
Korea (the Republic of) | 15 | 10 |
Kuwait | 6 | 6 |
Kyrgyzstan | 11 | 11 |
Laos | 12 | 12 |
Lebanon | 23 | 23 |
Liechtenstein | 6 | 6 |
Macao | 9 | 9 |
Malaysia | 9 | 10 |
Martinique | 15 | 15 |
Mexico | 11 | 11 |
Montenegro | 8 | 8 |
New Caledonia | 20 | 20 |
Northern Mariana Islands | 10 | 10 |
Peru | 10 | 10 |
Philippines | 9 | 9 |
Qatar | 6 | 6 |
Republic of North Macedonia | 9 | 9 |
Réunion | 8 | 8 |
Saudi Arabia | 12 | 10 |
Serbia | 13 | 6 |
Seychelles | 9 | 9 |
Singapore | 10 | 7 |
South Africa | 9 | 9 |
Taiwan | 11 | 10 |
Thailand | 9 | 10 |
Turkey | 13 | 5 |
United Arab Emirates | 13 | 6 |
Uzbekistan | 11 | 11 |
Please note that depending on your choice of delivery option, Pre-orders should either be ready to collect in-store or delivered to your specified address on or after their launch date.
What items count towards free delivery?
When calculating whether or not you qualify for free delivery, our system only counts products that will be physically delivered to you - such as miniatures, books and Hobby supplies. Subscriptions, Games Workshop Digital Editions and Virtual Gift Vouchers don’t count towards your free shipping threshold.
My order contains products that are available at different times; when will I receive my order?
If your order contains available products and any or all of the following:
Made To Order products,
Print On Demand titles,
Products that will be available to ship after 7 days or more of you placing the order,
At checkout, you can choose to have them sent separately as soon as they become available.
All parts of the order will be shipped to the same destination and the shipping charges are based on the type of delivery you choose at checkout.
I'm sending a gift; do you include invoices or prices in the order?
During checkout you have the option to mark your order as a gift and include a personal message. All orders marked as gifts will include a special gift invoice that contains your personal message and the order’s contents with no price information.
Can I use UPS Road and UPS Air delivery with Armed Forces addresses or PO Box Addresses?
Sorry, these services cannot be used if orders are being sent to Armed Forces or PO Box Addresses.
My order has not arrived yet, how do you handle missing orders?
Whilst we will take reasonable steps to ensure that your order is dispatched and delivered on time. If the order is still missing, please do not hesitate to contact us with the information below and we will sort it out for you immediately:
The order number for your purchase.
A description of the problem.
Confirmation of your shipping address, email address and contact telephone number.
