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Games Workshop Limited

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of this website (our site) whether as a guest or as a registered user.

Please read these terms of use carefully before you start to use the site.

By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us

This site is operated by Games Workshop Limited (we or our or us or GW).

We are a limited company registered in England and Wales under company number 1467092 and have our registered office at Willow Road, Lenton, Nottingham, Nottinghamshire, NG7 2WS, England.

Our VAT numbers can be found here.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you, or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Your access to our site is dependent on you consenting to our use (and certain third parties) of cookies in connection with your visit to the site. More information can be found in our Cookie Notice.

Acceptable use

You may only use our site for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.

• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

• For the purpose of stalking, harming, harassing or abusing, or attempting to stalk, harm, harass or abuse any person in any way.

• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

• To transmit any material that is defamatory, obscene, offensive, hateful, inflammatory, likely to deceive any person, or which infringes the rights of any third party.

You also agree not to (or to assist, facilitate or procure any third party to):

• reproduce, duplicate, or copy any part of our site without our express permission; 

• provide information that is inaccurate, fictional or misleading;

• access without authority, interfere with, damage or disrupt:

• any part of our site - any equipment or network on which our site is stored

• any software used in the provision of our site; or

• any equipment or network or software owned or used by any third party

• develop, support or use software, devices, automated scripts or programs, robots or any other means or processes (including crawlers, browser plugins and add-ons or any other technology) to scrape content, data, information or other material on our site;

• override any security feature or bypass or circumvent any access controls or use limits of our site (such as caps on searches, views or downloads); 

• use any bots or similar technologies to circumvent queuing systems, bulk buy limited availability products or otherwise order products from our site; or 

• use artificial intelligence for the purposes of generating text, images, 3D models or any other materials based on or using content from our site .

To the fullest extent permitted by law, we hereby prohibit the extraction or use of any content, data, information or other materials on, or available through, our site as part of text or data mining activities, or for the purposes of training or developing artificial intelligence or for using artificial intelligence to generate any derivative content. 

Our site is for personal, non-commercial use only and permitted personal use does not include permission to use our content, data, information or other materials with artificial intelligence tools or programs. We prohibit monitoring, copying, scraping, crawling, downloading, reproduction, or other use of our site for any commercial purpose unless expressly permitted in writing.

Intellectual property rights

Unless otherwise stated, we are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by trademark and copyright laws and treaties around the world. All such rights are reserved.

The trade marks depicted on our site are owned by us or our licensors.

All materials on this site, including but not limited to images, artwork, text, audio clips, and video clips, are, unless otherwise stated, owned and controlled by GW and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. Modification of the materials or unauthorized use of the materials for any purpose is a violation of our legal rights. The unauthorized posting of any of our intellectual property, including any images of our products or other artwork on any other website, including, but not limited eBay, Amazon or Craigslist is strictly prohibited.

Downloadable Material Licence

These are the terms and conditions that apply when you receive electronic artwork, wallpapers, game rules, PDF files or other material downloadable from the GW website or through the GW email subscription service(“Downloadable Material”). The parties agree that in consideration of your use of the GW website and/or the GW email subscription service, GW grants you a licence to use the Downloadable Material on the following terms:

This licence is made between: (1) Games Workshop Limited, Willow Road, Lenton, Nottingham, NG7 2WS, United Kingdom (“GW”); and (2) the recipient of material downloaded from GW’s website (“You/you/Your/your”) together being “the parties”.

GW grants to you a personal, non-exclusive, non-transferable, royalty-free license to use the Downloadable Material in the following ways:

1.1 to store the Downloadable Material on any number of electronic devices and/or storage media (including, by way of example only, personal computers, e-book readers, mobile phones, portable hard drives, USB flash drives, CDs or DVDs) which are personally owned by you; and

1.2 to access the Downloadable Material using an appropriate electronic device and/or through any appropriate storage media.

2 For the avoidance of doubt, you are ONLY licensed to use the Downloadable Material as described in paragraph 1 above. You may NOT use or store the Downloadable Material in any other way. If you do, GW shall be entitled to terminate this license.

3 Further to the general restriction at paragraph 2, GW shall be entitled to terminate this licence in the event that you use or store the Downloadable Material (or any part of it) in any way not expressly licensed. This includes (but is by no means limited to) the following circumstances: 3.1 you provide the Downloadable Material to any company, individual or other legal person who does not possess a license to use or store it;

3.2 you make the Downloadable Material available on bit-torrent sites, or are otherwise complicit in ‘seeding’ or sharing the Downloadable Material with any company, individual or other legal person who does not possess a license to use or store it;

3.3 you print or reproduce in any physical format and distribute hard copies of the Downloadable Material to any company, individual or other legal person who does not possess a license to use or store it;

3.4 you attempt to reverse engineer, bypass, alter, amend, remove or otherwise make any change to any copy protection technology which may be applied to the Downloadable Material;

3.5 you use, or allow another company, individual or legal person to use, the Downloadable Material commercially or in relation to any business or business activities.

You acknowledge that all copyright, trademark and other intellectual property rights in the Downloadable Material are, and shall remain, the sole property of GW.

On termination of this licence, howsoever effected, you shall immediately and permanently delete all copies of the Downloadable Material from your computers and storage media, and shall destroy all hard copies of the Downloadable Material which you have derived from the Downloadable Material.

GW shall be entitled to amend these terms and conditions from time to time by written notice to you.

These terms and conditions shall be governed by English law, and shall be subject only to the jurisdiction of the Courts in England and Wales.

If any part of this licence is illegal, or becomes illegal as a result of any change in the law, then that part shall be deleted, and replaced with wording that is as close to the original meaning as possible without being illegal.

Any failure by GW to exercise its rights under this licence for whatever reason shall not be in any way deemed to be a waiver of its rights, and in particular, GW reserves the right at all times to terminate this license in the event that you breach paragraph 2 or paragraph 3.

Reliance on information posted

Any materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Site changes

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.

Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

We do not warrant that the site, its content or the server that makes it available are error or virus free or free of other harmful components or that your use of this website will be uninterrupted.

To the extent permitted by law, we, other members of our group companies and any third parties connected to us, hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

If you are a California resident you waive California Civil Code §1542

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

Information about you

We collect information about you in accordance with our Privacy Notice and Cookie Notice. By using our site, you accept these Terms of Website Use and to our collection of information about you in accordance with our Privacy Notice and Cookie Notice. You warrant that all data provided by you is accurate, genuine and lawful.

Purchases concluded through our site

Purchases though our site are governed by our Terms and Conditions of Sale.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and other laws. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our website, or any page within it for personal (non-commercial) reasons, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in these terms of use.

If you wish to make any use of material on our site other than that set out above, please address your request to us using the contact details set out below.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have not reviewed all of these sites and we have no control over the contents of those sites or resources.

We do not endorse or make any representation about them and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Suspension and termination

If, in our opinion, these terms of use have been breached, we may conduct all necessary investigations into the possible breach, and take such action as we deem appropriate against all parties involved in such unauthorised use, and may result in our taking all or any of the following actions.

• Immediate, temporary or permanent withdrawal of your rights to use restricted parts of our site.Issue of a warning to you.

• Legal proceedings against you for reimbursement of all costs, liabilities and losses on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. You hereby agree to indemnify us in this respect.

• Further legal action against you.

• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these terms of use. The responses set out above are not limited, and we may take any other action we reasonably deem appropriate.

Social Media Image Terms

We at Games Workshop love to see pictures of our hobbyists enjoying the hobby. Thank you for your interest in submitting your photo, caption and/or other content (collectively, "Photo Materials") for use on the website and social media pages run by Games Workshop Limited and its affiliates and subsidiaries ("Games Workshop", “GW”, "we", "us", or "our").

This is a legal agreement between you and GW which governs our use of the Photo Materials you submit to us. You should read it carefully. If you do not agree to it, do not submit any Photo Materials to us.

1. Terms of Agreement

The provision of your Photo Materials to GW is subject to the terms below, and the GW Privacy Notice which can be found here (collectively, the "Agreement"). In particular, you agree that we may collect your name, email address, Photo Materials, social media username, social media profile picture thumbnail, and information provided to us by a social media site, to process our use of the Photo Materials and share your information with third parties for their use in providing services to us. If you are not willing to be bound by the terms of the Agreement, please do not submit your Photo Materials.

2. Where will my Photo Materials and Personal Information be Displayed?

Your Photo Materials will be displayed on the GW website with your social media username and profile picture thumbnail (as long as your social media account is not set as private) alongside it, and these will be featured on our home page, on a gallery of the images and also on the relevant product page if the Photo Materials feature a specific product. By submitting your Photo Materials you acknowledge and permit this use of your username, thumbnail and Photo Materials.

3. Grant of License to GW

You hereby represent, warrant and covenant to GW that you own all right, title and interest (including copyright) in the Photo Materials and shall not infringe any third party’s rights whatsoever, including intellectual property rights.

You hereby grant GW a non-exclusive, transferrable, sublicensable, perpetual, irrevocable, royalty-free, worldwide license and right to use, archive, stream, copy, distribute, publish, modify, create derivative works of, and otherwise exploit, in whole or in part, your Photo Materials in any manner or medium now known or hereafter devised. This exploitation may include, without limitation, use of your Photo Materials to endorse GW or third-party products and services. Additionally, you further grant GW a non-exclusive, transferrable, sublicensable, perpetual, irrevocable, royalty-free, worldwide license and right (but not the obligation) to exploit your social media username, social media thumbnail (e.g. a profile picture), and any other materials or information you submit to GW in connection with your Photo Materials.

You hereby irrevocably waive any and all rights to seek or obtain any injunctive or other equitable or compensatory relief against GW for its use or exploitation of the Photo Materials or your social media username, or any other materials you submit in connection with your Photo Materials as licensed herein, as well as any claims for moral rights.

You agree that you will not receive any compensation for GW’s exploitation of the Photo Materials and GW has no obligation to use any of your Photo Materials. GW may remove your Photo Materials from the GW website or social media sites at any time. GW will not return Photo Materials to you.

Other than as provided in this Agreement, you will retain ownership of all rights in your Photo Materials.

4. Representations and Warranties

You represent and warrant that: (a) you have the full right, power, and authority to enter into and fully perform the terms of this Agreement; (b) you are the sole human subject depicted in the Photo Materials; (c) no persons under the age of eighteen (18) years of age are depicted in the Photo Materials;(d) you own or are authorized on behalf of all applicable rights holders to submit the Photo Materials and make all the grants of rights in this Agreement; (e) your Photo Materials do not contain or link to any malicious code or content of any kind; (f) you have all the applicable rights and authority to grant GW the rights granted herein; (g) you agree to comply with all applicable laws, rules, and regulations, and the terms of this Agreement; (h) your Photo Materials do not contain any material that depicts nudity; is sexually explicit, profane, defamatory, or obscene; pertains to violence, discrimination, or illegal activities; or is offensive, harassing, or threatening; (i) your Photo Materials do not infringe or violate the rights of a third party, including without limitation any intellectual property rights, right of privacy, rights of publicity, or moral rights or any applicable laws or regulations; and (j) your Photo Materials do not contain any trademark, logo, brand name or trade name (or variations or parodies of them) of any company or person other than GW .

5. Remember me on this device

The 'Remember Me on this Device' function

When you log in to our website, you will see a 'remember me on this device' checkbox, alongside a brief description of this functionality. Should you tick this checkbox, we will remember part of your account information and what you had in your basket for when you next visit the site on the device and browser you are using when you tick the checkbox. We will still require you to enter your password when accessing sensitive areas of the site, such as your account section, or the checkout process.

We do not recommend, and advise against, using this function when using a shared device or when using a public device, such as you might find at an internet cafe or library. Should you do so, a limited amount of your account information may be accessible to others using that device.

If you do activate the 'remember me on this device' checkbox on a device, and subsequently do not have access to it, your account will remain secure. Other users on that device will not be able to access your detailed account information, or checkout, without entering your password. Please be aware that some browsers and devices may save passwords if you prompt them to, and that if you lose access to a device which you have saved your password on before, we always recommend resetting your password. You can do this in the "My Account" section of the site, after you have logged in, or by using the "Forgotten your password?" functionality on any login page.

6. Data Protection

All personal information submitted by you will be processed by us in accordance with our Privacy Notice and Cookie Notice.

7. Indemnification

You agree to defend and indemnify and hold GW , its affiliates, and sublicensees, harmless from and against all third party claims and all liabilities, losses, costs, or damages resulting from or arising out of (a) your breach of this Agreement; (b) your infringement of the rights of a third party, or (c) the content of your Photo Materials.

8. Disclaimer

To the extent permissible under applicable law, GW disclaims responsibility for and will not be liable for: (i) technical problems or malfunctions that affect the GW website, social media sites or viewing of the Photo Materials; (ii) lost, faulty, illegible, distorted, jumbled, garbled, delayed, or intercepted or otherwise un-received, Photo Materials or data transmissions; (iii) unauthorized tampering, interference, hacking activities or viruses, bugs, worms or illicit code; or (iv) any condition beyond GW ’s control.

9. Miscellaneous

The marks of any relevant social media sites are the property of their respective companies and the social media sites are not affiliated with GW. Any submission via these or other social media sites are subject to all rules and regulations of such sites. If you choose to submit your Photo Materials using your mobile phone, standard data fees may apply.

This Agreement, including all claims relating to or arising hereof or breach thereof, whether sounding in contract, tort, or otherwise, will be governed and construed in accordance with the laws of England. Any dispute arising from, related to, or connected with this Agreement will be resolved by the Courts of England.

You may not assign this Agreement in whole or in part. This Agreement shall be binding upon and shall inure to the benefit of the parties and their heirs, executors, administrators, successors, and assigns.

This Agreement constitutes the complete and exclusive agreement between you and GW with respect to the subject matter hereof, and supersedes all prior or contemporaneous oral or written communications, proposals, representations, understandings, or agreements not specifically incorporated herein.

Jurisdiction and applicable law

To the fullest extent permissible;

- the English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country; and these terms of use are governed by English law.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact us using the contact details set out here.

Thank you for visiting our site.

Games Workshop Limited

This page contains the terms and conditions (Terms) on which we supply the products (Products) listed on our website https://warhammer.com (the Website) to you. Please read these Terms carefully before ordering Products from the Website. By ordering any Products from the Website you agree to be bound by these Terms.

You should print a copy of the Terms for future reference.

1 Information About Us

1.1 The Website is a site operated by Games Workshop Limited (we/us/our).

1.2 We are registered in England and Wales with company number 1467092 and with our registered address as Willow Road, Lenton, Nottingham, Nottinghamshire, NG7 2WS, England.

1.3 Our VAT numbers can be found in condition 13.

2 Your Status

2.1 By placing an order through the Website you warrant that the information you provide to us is accurate, you are old enough to enter into a contract for the purchase of goods or services in the place that you live, and that you are old enough to buy any age restricted items in your order.

2.2 You acknowledge that use of our Website is subject to you complying with our Website Terms of Use. 

2.3 You may not use bots or similar technologies to circumvent queuing systems, bulk buy limited availability products or otherwise order products from our Website.

2.4 You may not use artificial intelligence or machine learning technology for the purposes of generating text, images, 3D models or any other materials based on, or using, content from our site. You may not train or develop artificial intelligence or machine learning technology using content from our site.

3 Formation of the Contract

3.1 Once you have placed an order you will receive an email from us acknowledging receipt of your order. Please note that this does not mean your order has been accepted. Your order constitutes an offer to buy Products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Products have been despatched (Despatch Confirmation). The contract between us (Contract) will be formed at the earlier of (i) the point when we send you the Despatch Confirmation, or (ii) the point when we despatch the Products to you. Prior to the Contract being formed, we may decline or suspend all or part of your order for any reason.

3.2 The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation. 3.3 We reserve the right to:

3.3.1 cancel any order (or part of any order) where the Products are unavailable for any reason;

3.3.2 cancel any order (or part of any order) where the Website has contained obvious errors or inaccuracies in relation to the description of a Product or the pricing of a Product (see condition 5.1);

3.3.3 cancel any order (or part of any order) where we reasonably consider you are in breach of your obligations in condition 2 above. For the avoidance of doubt, this includes, but is not limited to, using freight forwarding services or other methods to circumvent geographical restrictions or government sanctions and using bots or similar technologies as set out in condition 2.3;

3.3.4. cancel any order (or any part of any order) where we have reason to suspect fraudulent activity and you have failed to provide evidence to our satisfaction that the order is legitimate.

3.3.3 place restrictions on the volume of any Product ordered where the availability of a Product is limited; and

3.3.4 place restrictions on the volume of any Product ordered in accordance with our standard procedures relating to compliance with the laws and regulations in your territory.

3.4 Without affecting anything else within these terms, all Products are subject to availability. 

3.5 Where we consider demand may exceed available stock, we will do our best to mark these Products as ‘Available While Stocks Last’. Where a Product is displayed as ‘Temporarily Unavailable’, this means that we do not currently have any stock available at that moment in time and does not guarantee or give any indication as to whether that particular Product will or will not come back in stock. An ‘Available While Stocks Last’ Product may come back in stock after appearing as unavailable in the event that another customer returns or cancels their existing order, however this does not mean that we have or intend to make any more of that particular Product.

4 Ownership of Products

4.1 You will become the owner of the Products when they have been delivered to you.

4.2 Once Products have been delivered to you they will be held at your risk and we will not be liable for their use, loss or destruction.

5 Price and Payment

5.1 The price of any Product will be as quoted on the Website from time to time, except in the circumstances set forth in condition 5.6 and condition 5.7 below. The price for the Products will be confirmed before you complete your order and in the Despatch Confirmation.

5.2 All prices are displayed in the local currency to you, or Pounds Sterling, Euros or US Dollars depending on the location of the delivery address for your order. You will be charged in the currency of the shipping address, or, where we do not accept payment in the currency local to the shipping address, Pounds Sterling, Euros or US Dollars, as displayed to you at the time of your order.

5.3 Prices of Products may change at any time, but changes will not affect orders which you have placed that have been confirmed by the Despatch Confirmation.

5.4 Prices of Products may be subject to certain sales taxes depending on where in the world the order is to be shipped. The prices stated on the Website at the point of checkout will include a calculation of such sales tax. Further details of sales taxes can be found in the 'Taxes and Charges' page of the Customer Services section on the Website. If you are responsible for paying tax and that tax has not been collected by us, it is your responsibility to pay such tax as applicable.

5.5 Prices of Products exclude delivery costs which will be added (if applicable) to the total amount due prior to the point of checkout of your order. Details of delivery charges can be found in the Shipping Rates page in the Customer Services section of the Website.

5.6 The Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Website may be incorrectly priced. Where a Product's correct price is less than our stated price, we will charge the lower amount when despatching the Products to you. If a Product's correct price is higher than the price stated on the Website, we will, at our discretion, either contact you for instructions before despatching the Products, or reject your order under condition 3.3 and notify you of such rejection.

5.7 We are under no obligation to provide Products to you at an incorrect (lower) price, even after we have sent you a Despatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

5.8 Payment for all Products must be made using one of the methods made available at the point of checkout.

5.9 Payments are checked with card providers, payment providers, banks and anti-fraud services and will be declined if they do not pass eligibility checks

6 Virtual Gift Vouchers

6.1 As well as purchasing Products through the Website, you can also purchase gift vouchers for yourself or others (Virtual Gift Vouchers).

6.2 Virtual Gift Vouchers must be redeemed by the recipient (Recipient) on the Website by exchanging the balance against the purchase of eligible products listed in our online catalogue and sold by us. The Recipient must have an account on the Website to receive and use the Virtual Gift Vouchers. Virtual Gift Vouchers cannot be used to buy digital download products (such as books or audiobooks- see condition 10) sold by our selected partners.

6.3 To redeem a Virtual Gift Voucher, the Recipient must have an active account (or create one if necessary) associated with the email address provided by you. We are not responsible for incorrect or undeliverable email addresses.

6.4 Virtual Gift Vouchers cannot be exchanged for cash and are not transferable or assignable in any way.

6.5 Any unused balance of Virtual Gift Vouchers after placement of an order by the Recipient will be recorded in the Recipient’s account on the Website.

6.6 If any order placed by the Recipient using the Virtual Gift Vouchers exceeds the value of the Virtual Gift Vouchers held by the Recipient, any balance remaining for a purchase must be paid by the Recipient.

6.7 One or more Virtual Gift Vouchers can be redeemed against a single order.

6.8 Virtual Gift Vouchers and any unused balance remaining in the Recipient’s account expire 24 calendar months after the date of purchase of the Virtual Gift Voucher by you.

6.9 Responsibility for the Virtual Gift Voucher passes to the Recipient upon purchase and we are not responsible for Virtual Gift Vouchers which are lost, destroyed or used without the Recipient’s permission.

6.10 All other provisions of these Terms will apply to all purchases made using Virtual Gift Vouchers, as applicable.

6.11 Virtual Gift Vouchers are redeemed when the balance of the Virtual Gift Voucher is exchanged for eligible products.

7 Delivery

7.1 The Products will be delivered to the address specified in your order and in accordance with the delivery option selected at the point of checkout.

7.2 Please see the Delivery page in the Customer Services section on the Website for specific details of despatch and delivery times.

7.3 Whilst we will take reasonable steps to ensure that your order is despatched and delivered on time, please be aware that despatch and delivery times are estimates only, and that time of despatch or delivery is not of the essence of any Contract. Where any Product is manufactured or produced to order by you, an estimated delivery time will be specified at the point of ordering. A more detailed delivery time will then be specified in the Despatch Confirmation. By placing an order for a Product manufactured or produced to order, you acknowledge that delivery may be subject to substantial lead times.

7.4 We may defer the date of despatch or delivery or cancel any Contract, or remove from your order any Products ordered by you (without liability) if we are prevented or delayed in the carrying on of our business, due to events or circumstances beyond our reasonable control, including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, extreme weather conditions, flood, epidemic, pandemic, lock-outs, strikes or other labour disputes, fuel shortages, restraints or delays affecting carriers, or inability or delay in obtaining supplies of adequate or suitable materials.

7.5 We will use reasonable endeavours to ship all of your order together in one shipment, apart from Expert Kit international orders as set out in condition 7.7. However, we reserve the right to ship your order in instalments should some components of your order be unavailable for delivery, or have delayed availability, when you place your order, or if your order is too big to deliver in one shipment. In these circumstances you will be charged a single delivery fee for the whole of your order.

7.6 We will use all reasonable endeavours to ensure that the Website displays the correct availability of Products for ordering. To the extent that we are reasonably able to do so, we will identify any limitations on availability (that we are aware of at that time), such as temporarily out of stock Products, in the relevant Product listing page. The provisions of this condition 7.6 are subject at all times to the provisions of condition 3.3.1.

7.7 Expert Kit Products ordered by customers in Australia and New Zealand will ship from the UK and therefore take longer to arrive than other Website Products. We will split the Expert Kit Products into a separate delivery. Delivery options will be selectable at the checkout.

7.8 We are not currently supplying products to customers in Russia or Belarus.

8 Cancellations and Returns

8.1 We hope that you will be happy with all Products purchased from the Website, however, if you are not, subject to condition 8.6, you have the right to change your mind and cancel the Contract at any time and for any reason within 14 days, beginning on the day after you receive the Products (Cooling-Off Period). Should you wish to do this, please follow the instructions set out in conditions 8.3 and 8.4, and you will receive a full refund of the price paid for the Products together with the costs of return as described in condition 8.5.

8.2 If you are outside the 14-day Cooling-Off Period, we may still allow you to cancel the Contract provided

8.2.1 the Product is still in  ”Saleable Condition”, being:

8.2.1.1 All components included and still on the sprue;

8.2.1.2 Original packaging, Product and all parts/components in very good condition;

8.2.1.3 Product is not excluded as set out in condition 8.6; and

8.2.1.4 We have final say in determining whether a return meets these requirements of being in a saleable condition.

8.2.2 the Product is part of the “Current Product Range” (must be on sale on the Website at the point you return it); and 

8.2.3 you have retained, and can provide, proof of your original purchase from us; 

however, please contact us in order to confirm what options are available to you.

8.3 To cancel the Contract you must send us written notice, to be received by us during the Cooling-Off Period (unless we agree otherwise in accordance with condition 8.2) by: 

8.3.1 UK only: using the returns portal (https://www.royalmail.com/track-my-return#/details/8110 “Returns Portal”). You must keep the Products in your possession and take reasonable care of them until they have been returned to us safely.

8.3.2 Outside the UK: email or by post containing your name, address, and product order details ((including your order number, Products ordered, and date of order). Our contact details can be found here. Please note that email is our preferred form of communication, and we will be able to process your cancellation quicker if you notify us by email. You must keep the Products in your possession and take reasonable care of them until they have been returned to us safely.

8.4 Where you have cancelled the Contract in accordance with condition 8.3, you must return the Products to us as soon as possible at your initial cost and risk, in the same condition in which you received them to the returns address specified in the despatch note. Please do this using a registered delivery service to reduce the risk of the Products not reaching us and so that you can provide us with evidence of delivery, if required. If you fail to take reasonable care of the Products before returning the Products to us, or fail to take reasonable care to ensure that we receive the Products and that they are not damaged in transit, we may take action to recover any damages, costs or other expenses which we incur as a result.

8.5 Where you have cancelled the Contract in accordance with condition 8.3, we will process the refund due to you no later than within 14 days of receipt of the relevant Products back from you. We will refund the price of the Product in full, including the original cost of sending the item to you which you have already paid (if applicable), and any reasonable costs incurred in returning the Products to us (unless you are based in the UK, in which case you should use the free-post address specified). We may require you to send us proof of your original purchase together with proof of returning the Products to us before we are able to process your refund. You understand that any delay in providing us with evidence we have requested may delay the processing of your refund.

8.6 You will not have the right to change your mind or cancel the Contract under conditions 8.1 or 8.2 where:

8.6.1 the Products forming the Contract are Downloads (as defined under condition 10) such as audio books, ebooks, magazines or periodicals (on the basis that the Contract has been performed with your consent); and

8.6.2 the Product forming the Contract is made to order or otherwise tailored to your specification.

8.7 If you discover a problem with the Products you have ordered (for example, they are defective for any reason), you must send the defective items back to us to the returns address specified in the despatch note. Products returned by you because of a defect under this condition 8.7 (rather than a cancellation under conditions 8.1 or 8.2) will be examined by us. Where evidence of a defect is found we will process your return and (at your option); (i) provide a replacement Product, or (ii) issue a refund for the defective Product. Where a refund is requested, we will process the refund due to you (including a refund of any delivery charges paid for sending the item to you and the cost incurred by you in returning the item to us upon receipt of proof of postage) as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective Product. Replacement Products will only be provided as an option if the Product is still in the Current Product Range. We may replace the whole Product or just the affected defective part of the Product at our option.

8.8 We will usually refund any money received from you by using the same method originally used by you to pay for your purchase.

8.9 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of, or in connection with, any defect with a Product, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Product in question.

8.10 Nothing in these conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraud.

9 Import Duty

9.1 It is possible that your order may be subject to import duties and taxes which are levied when the Products reach specified destinations. Unless we expressly state otherwise, you will will be responsible for payment of any applicable import duties and taxes or similar. Please note that we have no control over these charges and cannot predict their amount.

10 Electronic Downloads

10.1 When you download an e-book, audio book or any other electronic download Products from this Website (Download), we grant to you a personal and non-exclusive licence to use that Download in accordance with this condition 10.

10.2 You may only store Downloads on devices that you own. You may print one copy of any Download provided you retain it for personal use only and do not facilitate its copying or distribution by, or amongst, third parties.

10.3 For the avoidance of doubt, you must not:

10.3.1 provide or share the Download with any individual, company or partnership;

10.3.2 make the Download available on bit-torrent sites or elsewhere on the internet;

10.3.3 distribute copies of any Download (in any format); or

10.3.4 attempt to reverse engineer, bypass, alter, amend, remove or otherwise make any change to any copy protection technology that may be applied to the Download.

10.4 You acknowledge and accept that all copyrights, trademarks and other intellectual property rights in the Download shall remain the sole property of Games Workshop or its trading divisions: Warhammer, Black Library or Forge World (or any other trading name or division from time to time). You undertake not to make any use of the intellectual property rights in Downloads, otherwise than in accordance with this condition 10, without our prior written permission.

10.5 Should you breach any of the provisions of conditions 10.2 to 10.4 your license to use or store the Download shall automatically terminate and you must permanently delete the Download from any device upon which you have caused it to be stored. You should be aware that any unauthorised use of a Download in breach of conditions 10.2 to 10.4 shall be treated as an infringement of our intellectual property rights and dealt with accordingly.

10.6 To the extent that there is any conflict or contradiction with this condition 10 and any other condition in these Terms this condition 10 shall prevail to the extent that the conflict or confusion relates to Downloads.

10.7 Some Downloads are available for purchase through this Website, but the Download itself will be available for download (Electronic Delivery) through selected third parties. In this circumstance, we shall direct you to the third party’s website for Electronic Delivery of the Download. We will provide you with appropriate means (a unique code or similar) to the complete the Electronic Delivery of the Download via the third party’s website. Where you receive Electronic Delivery of a Download through a third party website, the terms and conditions of the third party website shall apply to such Electronic Delivery.

11 General

11.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

11.2 All notices from you to us must be in writing and sent by email, registered post or airmail. Our contact details can be found here. All notices from us to you will be displayed on the Website from time to time or sent by email, registered post or airmail to any address provided by you to us. Notices will be deemed received immediately when posted on the website, 24 hours after an email is sent, 3 business days after the date of posting of any letter by registered post, and 10 business days after the date of posting if sent by airmail.. If a notice is deemed to have been received after 4.00 pm (local time of the recipient) on a business day, or on any day which is not a business day, it shall be deemed to have been received at 9.00 am (local time of the recipient) on the next business day.

11.3 The Contract is binding on you. You may not transfer, assign or otherwise deal with or any of your rights or obligations arising under the Contract.

11.4 If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

11.5 These Terms, together with our Privacy Notice and Terms of Website Use, and any other document expressly referred to in these documents, constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract. We each acknowledge that, in entering into a Contract, neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that Contract or not) other than as expressly set out in these documents. Nothing in this clause shall limit or exclude any liability for fraud.

11.6 Failure or delay by us in enforcing or partially enforcing any provision of a Contract shall not be construed as a waiver of any of our rights under the Contract. Any waiver by us of any breach of, or default under, any provision of a Contract by you shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

11.7 We have the right to revise and amend these Terms from time to time. The latest version of these Terms will be available on the Website. You will be subject to the policies and Terms in force at the time that you order Products from us.

11.8 No term of any Contract shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract.

11.9 To the fullest extent permissible, any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims) will be governed by English law and subject to the exclusive jurisdiction of the courts of England.

11.10 Many of our products have associated rules and points values for using them in playing games. Please note that these associated rules and points values are subject to change.

12 Complaints Policy

12.1 We are committed to providing a quality service to you and value your views, opinions and feedback on any Products which have been supplied to you or the service which we have provided to you. If we have not performed any of our duties to a satisfactory standard please contact us and we shall endeavour to put right any problems.

12.2 If your complaint relates to the quality of a Product please refer to condition 8. For any other complaints, queries, or to provide us with feedback, please contact us here. We shall endeavour to contact you within five business days of receiving your email and shall work closely with you in trying to resolve any problems fairly and quickly and to ensure that both our Products and the services which we have provided to you are to your satisfaction.

13 VAT Numbers

14 Extended Producer Responsibility Information

Games Workshop Limited

Extended Producer Responsibility Stream: Household packaging and graphic papers (French: Emballages ménagers et papiers graphiques) UIN: FR208161_01XNXZ

Extended Producer Responsibility Stream: Toys (French: Jouets) UIN: FR389970_12QNBR

Games Workshop EURL (France)

Extended Producer Responsibility Stream: Household packaging and graphic papers (French: Emballages ménagers et papiers graphiques) UIN: FR210078_01YMUH

Extended Producer Responsibility Stream: Toys (French: Jouets)  UIN: FR210078_12MKVB

Warhammer: Beyond the tabletop

Games Workshop has been designing and selling miniatures and games for over 40 years. Our design studios have worked hard to create the unique settings and characters that are enjoyed by our fans all over the world.

We love to see fans enjoying all things Warhammer. We also have a duty to preserve and protect our intellectual property rights – this is the only way we can ensure that Warhammer will be around forever. Our goal is to do this while continuing to support the passion and creativity of our fans. We will level with you – this is a difficult balancing act.

So, whatever exciting Warhammer hobby activities you are working on, we ask that you follow the below guidelines at all times. By doing so, we can all continue to enjoy all things Warhammer for a long time to come.

These guidelines do not constitute formal approval or authorization of any fan content, or a waiver of our legal rights. We reserve the right to change these guidelines at any time.

Fan-fiction, hobby books and magazines

Individuals may write their own stories, hobby books and magazines based on our characters and settings, but these must:

• not include text, artwork or imagery copied from any official Games Workshop material

• be non-commercial, with no money being received or paid. This includes all forms of fundraising activity, and generation of any advertising revenue

• not be publicly distributed, except for no-charge digital distribution

• make it clear that they are unofficial, without using any Games Workshop logos, and include the word ‘unofficial’ prominently on the front cover

• not be prejudicial to the goodwill, reputation or integrity of Games Workshop or its intellectual property

Fan-artwork

Individuals may create their own artwork, drawings and designs, based on our characters and settings, but these must:

• not include artwork or imagery copied from any official Games Workshop material

• be non-commercial, with no money being received or paid. This includes all forms of fundraising activity, and generation of any advertising revenue

• not be publicly distributed, except for no-charge digital distribution

• make it clear that they are unofficial, without using any Games Workshop logos

• not be prejudicial to the goodwill, reputation or integrity of Games Workshop or its intellectual property

Fan-sites

Individuals may create their own fan sites based on our characters and settings, but these must:

• not include text, artwork, imagery, footage or animation copied from any official Games Workshop material

• make it clear that they are unofficial, without using any Games Workshop logos

• not post or display rules or stats copied from from any official Games Workshop material

• not be prejudicial to the goodwill, reputation or integrity of Games Workshop or its intellectual property

Generative artificial intelligence

To protect our intellectual property and support the work of our human creators, we don’t use AI-generated content in our own design process, and we don’t allow any Games Workshop IP to be submitted to or used in AI systems.

We expect you to do the same. Any fan-fiction, fan-art, or fan-sites permitted by this policy must be created by humans and must not be made using generative artificial intelligence. You may not:

• upload any Games Workshop material into any artificial intelligence or machine learning systems, including, but not limited to, ChatGPT and Midjourney

• train or develop artificial intelligence or machine learning technology using Games Workshop material

• use generative artificial intelligence to create outputs that copy Games Workshop’s intellectual property

Underlying rights

Please be aware that where fan content is created based on our settings and characters, Games Workshop retains ownership in respect of the underlying intellectual property rights in those worlds, and therefore such fan content cannot be sold or otherwise monetised.

Infringements

We have a zero tolerance policy in respect of infringement of our intellectual property rights.

This includes:

• Counterfeit models - our products must not be reproduced and sold.

• Imitation models - our products must not be imitated. Imitators produce models which copy heavily from Games Workshop’s artwork, books or products.

• Recasting and 3D printing - our products must not be illegally re-cast or scanned, nor should digital designs of our products be illegally produced and distributed.

• Illegal downloads - our publications, audio books, and other material protected by copyright must not be illegally uploaded, shared, or distributed in any format.

• Unauthorised use of our trademarks - unauthorised use or registration of our trademarks in respect of similar products or services is not permitted.

• Fan-films and animations – individuals must not create fan films or animations based on our settings and characters. These are only to be created under licence from Games Workshop.

• Games and apps – individuals must not create computer games or apps based on our characters and settings. These are only to be created under licence from Games Workshop.

Reporting your concerns

There’s a lot of stuff out there in the world. If you see anything that you’re worried about or think that we should know about then drop us an email at infringements@gwplc.com. Please provide as much detail as possible and include links to the infringing material. We appreciate your support.

The exclusive copyright in the contents of this website (except for the copyrighted property of our licensors) is the property of Games Workshop Limited. © Copyright Games Workshop Limited 2008-2024.

Any unauthorised copying of the images or other copyrighted material on this website will constitute an infringement of copyright.

GW, Games Workshop, Citadel, Black Library, Forge World, Warhammer, Warhammer 40,000, the ‘Aquila’ Double-headed Eagle logo, Space Marine, 40K, 40,000, Warhammer Age of Sigmar, Battletome, Stormcast Eternals, Warhammer: The Horus Heresy, the 'winged-hammer' Warhammer logo, White Dwarf, Blood Bowl, Necromunda, Space Hulk, Battlefleet Gothic, Mordheim, Inquisitor, and all associated logos, illustrations, images, names, creatures, races, vehicles, locations, weapons, characters, and the distinctive likenesses thereof, are either ® or TM, and/or © Games Workshop Limited, variably registered around the world. All Rights Reserved.

The following apply in respect of the property of our licensors featured on this website:

© New Line Productions, Inc. All rights reserved. MIDDLE-EARTH, THE LORD OF THE RINGS: THE FELLOWSHIP OF THE RING, THE LORD OF THE RINGS: THE TWO TOWERS, THE LORD OF THE RINGS: THE RETURN OF THE KING and the names of the characters, items, events and places therein are trademarks of Middle-earth Enterprises, LLC under license to New Line Productions, Inc. (S24) © Warner Bros. Entertainment Inc. All rights reserved. THE HOBBIT: AN UNEXPECTED JOURNEY, THE HOBBIT: THE DESOLATION OF SMAUG, THE HOBBIT: THE BATTLE OF THE FIVE ARMIES, THE LORD OF THE RINGS: THE WAR OF THE ROHIRRIM and the names of the characters, items, events and places therein are trademarks of Middle-earth Enterprises, LLC under license to New Line Productions, Inc. (s24) Middle-earth, The Hobbit and The Lord of the Rings and the names of the characters, places, items and events therein, are trademarks of Middle-earth Enterprises, LLC used under license by Games Workshop. All rights reserved. (S24) If you have any queries, please contact the GW legal department at:

Games Workshop Group PLC 

Willow Road, Lenton, 

Nottingham 

NG7 2WS 

UK

Taxes that apply to your purchase

Games Workshop is an international business and has to comply with tax legislation in all the territories in which it trades. The taxes that apply to you transaction are determined by the destination to which the goods are being shipped (see also the note below on web store pricing).

US Shipments

If you are shipping your goods to the US then Games Workshop will charge sales and usage tax in the States where it has retail stores and where it is otherwise required. In other States, no sales or usage tax will be charged.

As you proceed through the checkout this will be recalculated in accordance with the relevant State regulations.

Canadian Shipments

The appropriate taxes will be calculated on all goods shipped to Canada dependent on the province to which the goods are shipped. As you proceed through the checkout this will be recalculated in accordance with the Provincial regulations.

EU Shipments

For goods sent to the EU, Value Added Tax (VAT) will be added to the tax exclusive price of the goods in accordance with the rates that apply for each EU country.

Australian Shipments

Australian GST is applied to all goods shipped to Australia.

Norwegian Shipments

Norwegian VAT is applied to all goods shipped to Norway.

Rest of World shipments

No taxes are raised on goods being shipped to the rest of the world. Please note that Games Workshop is not responsible for any import duties or charges that may be levied under local legislation in the destination country.

Digital Sales

Where you have purchased a digital product, in most countries tax will be dealt with in the same manner as physical goods, as described above.

However, if you are based within the EU, if you are purchasing digital products, Games Workshop files a Mini One Stop Shop (MOSS) VAT return. This means that VAT applied on your purchase will be based on the rates due in the place that you are located.

For Rest of World countries that require taxes on digital sales without us having a tax registration for physical goods, taxes charges will not necessarily be visible but we do declare those sales to ensure taxes are paid.

Web Store Prices

Games Workshop prices are quoted on its web stores in accordance with the requirements in the country of the web store. These are as follows:

US and Canadian Web Stores

All prices are quoted exclusive of any taxes. If any sales taxes apply to an order these will be an additional charge. These are determined by the destination to which the goods are sent (see taxes that apply to your purchase).

European, Norwegian and Australian Web Stores

All prices are quoted inclusive of the VAT or GST that applies in the country of the web store (e.g. the French web store prices include French TVA).

To download a copy of the recall notice please click on the relevant link below: - English

- Français

- Deutsch

- Italiano

- Español

- Nederlands

- Dansk

- Svenska

- Norsk

- Polskie

- 日本

If you purchased KOYO: Bounca The Squig Limited Edition Plush, and it matches the item shown above, it is subject to recall in the UK, Europe, Japan, Australia and Canada. In cooperation with the U.S. Consumer Product Safety Commission, it has also been recalled in the U.S. as of February 2, 2022.

All KOYO: Bounca the Squig Limited Edition Plush with the code “PRODUCTION 0721D BATCH #001” on the sewn in label are affected.

Pom-poms may become detached from the toy and present a choking hazard to young children.

We recommend that you:

• Stop using the product immediately

• Keep the product away from children.

You should then:

Return the item to any Games Workshop or Warhammer store for a full refund; or

Follow the steps below to destroy the product and request a refund. You must destroy and dispose of the product to remove any risk of the product presenting a hazard in future.

Distance Refund for KOYO: Bounca the Squig Limited Edition Plush

Please follow the instructions below, provide the requested information, and we’ll make sure you receive a refund for the full retail value of the product.

If you choose to be refunded using a virtual voucher, the refund will be rounded up to the nearest whole number.

1. Cut off all product labels. There are two labels on the product – a card label with the barcode and a fabric label sewn onto the squig’s tail. Don’t worry if you have already disposed of the card label.

2. Cut off the tail of the squig using scissors as per the example below.

3. Place the labels, and product next to a piece of paper with your post code / zip code.

4. Take a photograph clearly showing the labels, product and your post code / zip code.

5. Complete this recall form.

Alternatively, click here to download a printable version of the form, include a printed copy of the photography and post it to: UK/Europe/ROW Customers: Customer Services (RECALL), Willow Road, Nottingham, NG7 2WS

How to destroy and dispose of KOYO: Bounca the Squig Limited Edition Plush

For added safety it’s best to make sure KOYO: Bounca the Squig Limited Edition Plush is destroyed in such a way that a child won’t pick it up and play with it.

We recommend:

1. Cutting off the tail of the squig using scissors as per the example below.

2. Disposing of it in accordance with local waste disposal standards.

Please contact customer services in your local area if you have any questions regarding the recall process:

UK: 0115 9140000

Austria: +49 211 38769276

Brussels/Antwerp: 02 223 06 61 / 03 485 86 27

Copenhagen: 33 12 22 17

Helsinki: 09 7515 4525

France: 04 88 80 71 99

Germany: 211 38769276

Ireland: 01 872 5791

Italy: 0699313110

Netherlands: 020 623 28 00

Norway: 22 33 29 90

Spain: 93 524 07 62

Sweden: 031 13 39 58

US: 1800 394 4263

Canada: 1800 394 4263

Australia: 03 9870 2239

New Zealand: 644 471 0987

Japan: 03 4520 8031

Poland: 22 222 0133

1. This page contains the terms and conditions (Terms) under which Games Workshop Limited (GW) will supply you with a Warhammer-Alliance Pack (Products). By submitting an application to receive the Products (Application), you agree to be bound by these Terms and you warrant that you are applying on behalf of a qualifying institution.

2. Once submitted, GW will review your Application and contact you to confirm the details provided. Please note that Applications are not automatically accepted, and GW will not despatch any Products until it has confirmed your Application has been accepted. GW reserves the right to reject your Application for any reason.

3. If your Application is accepted, GW will despatch the Products to the address specified in the Application. Whilst GW will take reasonable steps to ensure all Products are despatched and delivered within any timeframes provided, any despatch and delivery times are estimates only. GW may defer the date of despatch or delivery for any reason, and will not be liable for any delays in despatch or delivery.

4. GW provides no warranties in relation to the Products (including, without limitation, warranties relating to the quality or fitness for purpose of the Products). However, if for any reason, you are unhappy with the Products, please contact GW using the contact details set out in clause 12.

5. Subject to clause 6, you will become the owner of the Products once they have been delivered to you. Once the Products have been delivered to you, they will be held at your risk and GW will not be liable for their use, loss or destruction.

6. The Products are not for resale and you warrant that:

6.1. you will not alter, divide nor breakdown the Products into their component parts;

6.2. you will not sell, distribute, give-away or otherwise transfer any of the Products to any third party (whether a person or entity) in whole or in part.

7. In the event that you, your employees, subcontractors or agents are in breach, or GW reasonably suspects that you, your employees, subcontractors or agents are in breach, of the warranties contained in clause 6 (Breach):

7.1. you will not alter, divide nor breakdown the Products into their component parts;

7.2. you will not sell, distribute, give-away or otherwise transfer any of the Products to any third party (whether a person or entity) in whole or in part.

7.3. you will not sell, distribute, give-away or otherwise transfer any of the Products to any third party (whether a person or entity) in whole or in part.

8. Subject to clause 9, GW will not be liable to you for any indirect or consequential losses, damages or expenses (including, without limitation, loss of profit, loss of goodwill or loss of reputation) arising from or in connection with the Products or these Terms, and GW shall have no liability to pay any money to you by way of compensation except as required by law.

9. Nothing in these Terms is intended to limit any rights you might have under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit GW’s liability to you for any death or personal injury resulting from GW’s negligence or fraud.

10. These Terms, together with GW’s privacy notice, constitute the whole agreement between you and GW relating to the Products and the Warhammer-Alliance program, and supersede any previous arrangement, understanding or agreement between you and GW relating to the Products and the Warhammer-Alliance program. Both you and GW acknowledge that, in entering into these Terms, neither of us relies on any statement, representation, assurance or warranty other than as expressly set out in these Terms.

11. GW has the right to amend and revise these Terms from time to time. The latest version of these Terms will be available on the Warhammer-Alliance website.

12. Notices from you to GW must be in writing and sent by email or registered post. Contact details for GW can be found here. Notices from GW to you will be sent to the email or postal address provided with your Application. Notices sent by email will be deemed received upon at 9:00AM GMT on the next working day following transmission, and notices sent by registered post will be deemed received on the third working day from and excluding the day of posting.

13. These Terms are binding on you, and you cannot transfer, assign or otherwise deal with any of your rights or obligations under these Terms without the prior consent of GW.

14. Any dispute or claim arising from or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law and subject to the exclusive jurisdiction of the English courts.

Warhammer products are manufactured by Games Workshop Limited, Willow Road, Nottingham, NG7 2WS, UK, Represented by Games Workshop Limited - Irish branch, Unit 3, Lower Liffey  Street, Dublin 1, D01 K199, Ireland.

And End-User Licence Agreement

PLEASE READ THESE LICENCE TERMS CAREFULLY

BY DOWNLOADING AND USING THE APP YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS DO NOT DOWNLOAD OR USE THE APP

Terms last updated: July 2025

Contents

1. Your Agreement with us

2. Use of the App

3. In-App Purchases

4. Changes, Cancellations and Withdrawal

5. Intellectual Property

6. Limitations and Exclusions

7. General

8. Contact Us

1. Your Agreement with us

1.1. Who we are and what this agreement does

We Games Workshop Limited (GW) of Willow Road, Nottingham, England, NG7 2WS, license you to use the mobile application software and the data supplied with the software (App) and any updates or supplements to it, as permitted in these terms.

The App is only for use by consumers and not business customers.

1.2. Legal Capacity to contract

You must have reached the age of legal capacity where you live (in England, this is age 18) or have the valid consent of your parent or legal guardian to accept these terms and download and use the App. 

1.3. Your privacy

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy_Notice.

Our Cookie_Notice, sets out information about the cookies used by the App.

1.4. Other terms that may apply to you

The following terms also apply and will be presented to you prior to you using the applicable service: 

• The ways in which you can use the App may also be controlled by the rules and policies of the app store you used to download the app (for example the Apple Appstore, Google Play or other app store "Appstore")

• Payments are controlled by the terms of the payment provider (Google Pay, Apple Pay or other provider "Payment Provider").

• Where you access a service through the App, such as Warhammer TV, the terms of that service will also apply.

The Appstore and Payment Provider’s rules and policies will apply instead of these terms where there are differences between the two. 

1.5. If someone else owns the phone or device you are using

If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

1.6. We are not responsible for other websites you link to

The App, or any service offered through the App, may contain links to other independent websites or platforms which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

2. Use of the App

2.1. How you may use the App

In return for your agreeing to comply with these terms you may:

• download or stream a copy of the App onto your personal devices and view, use and display the App on such devices for your personal purposes only.

• provided you comply with the licence restrictions in these terms, make a copy of the App for back-up purposes; and

• receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.

2.2. Please back-up content and data used with the App. 

We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App.

2.3. Acceptable use restrictions

You must: 

• not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, or any operating system;

• not infringe our intellectual property rights or those of any third party in relation to your use of the App (to the extent that such use is not licensed by these terms);

• not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App;

• not use the App or any service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

• not collect or harvest any information or data from the App or our systems or attempt to decipher any transmissions to or from the servers running any App.

• not use any bots to purchase the App or any In-App Purchases.

2.4. Licence restrictions

You agree that you will:

• not rent, lease, sub-license, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person without prior written consent from us;

• not copy the App, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

• not translate, merge, adapt, vary, alter or modify, the whole or any part of the App nor permit the App or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these terms;

• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App.

• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App nor attempt to do any such things, except to the extent that such actions cannot by law be prohibited and the information derived:

  • is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary by law to disclose or communicate it;

  • is not used to create any software that is substantially similar in its expression to the App;

  • is kept secure; and

  • is used only for the operations permitted by law;

2.5. Operating system requirements and App functionality

The App has minimum operating system and device requirements. These are stated on the Appstore on the page on which you downloaded the App. Please ensure you have checked and can meet these requirements.

The App has not been developed to meet your individual requirements. Please check that the facilities and functions of the App (as described on the Appstore) meet your requirements.

3. In-App Purchases

3.1. License to use digital content

When you purchase digital content on the App (an “In-App Purchase”) (e.g. an eBook, audiobook or any other electronic product), we grant to you a personal and non-exclusive licence to use that In-App Purchase in accordance with these terms.

If the In-App Purchase allows you to download the content, we grant you this licence for as long as you maintain a downloaded digital copy of the In-App Purchase.

If access to the In-App Purchase is restricted to access within the App only, we grant you this licence for the lifetime of the App. This includes your continued use of the App on your own devices after we have ceased support, for as long as your device and any necessary third-party platform or service continues to be able to run the App.

If the In-App Purchase is rules content for one of our tabletop games, we grant you the licence for as long as the rules are current within our game system (until they are superseded or retired).

You may only store In-App Purchases on devices that you own. You may print one copy provided you retain it for personal use only and do not facilitate its copying or distribution by, or amongst, third parties.

For the avoidance of doubt, you must not:

• provide the In-App Purchase to, or share the In-App Purchase with, any individual, company or partnership;

• make the In-App Purchase available on file-sharing sites or elsewhere on the internet;

• distribute copies of any In-App Purchase (in any format);

• attempt to reverse engineer, bypass, alter, amend, remove or otherwise make any change to any copy protection technology that may be applied to the In-App Purchase.

3.2. We only accept orders for In-App Purchases when we supply access 

We contact you to confirm we've received your order and we accept it when we supply the In-App Purchase to you. 

3.3. Sometimes we reject or cancel orders for In-App Purchases

Sometimes we reject orders, for example, because an In-App Purchase is unavailable in your territory or needs to be recalled, because a credit reference we have obtained is unsatisfactory, because we detected breaches of our terms on your account, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

3.4. We charge you when you order your In-App Purchases

However, for some products we may take payment at regular intervals, as explained to you during the order process.

3.5. As you are buying digital content with instant access you are not entitled to a cooling off period

By clicking to purchase and by accessing the In-App Purchase, you acknowledge that you are requesting immediate access to the digital content and you expressly waive your right to the 14-day cancellation period. You understand that you will not be entitled to a refund if you access or download any part of the digital content.

3.6. You have rights if there is something wrong with your In-App Purchase

If you think there is something wrong with your In-App Purchase, please contact our Customer Service Team (see Contact Us) and we will attempt to repair or replace the content.

3.7. Your rights and remedies if you are a consumer

We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions.

3.8. Summary of your key legal rights

If your In-App Purchase is digital content, for example an ebook, the content will be as described, fit for purpose and of satisfactory quality:

• If your digital content is faulty, you're entitled to a repair or a replacement.

• If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back. 

• If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

If your In-App Purchase is for services, for example an in-app subscription purchase:

• You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

• If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.

• If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

4. Changes, Cancellations and Withdrawal

4.1. Cancellation by you

If the service subscription has its own terms, please consult those terms for information on how to end an on-going contract. If the service subscription does not have its own terms, you may cancel your access to a paid-for App or an ongoing In-App Purchase by using the cancellation functionality in the App or by contacting our Customer Service Team (see 8: Contact Us). The subscription will then stop at the end of the current pre-paid period.

4.2. As you are buying digital content with instant access you are not entitled to a cooling off period

By clicking to purchase and by accessing a paid-for App or In-App Purchase, you acknowledge that you are requesting immediate access to the digital content and you expressly waive your right to the 14-day cancellation period. You understand that you will not be entitled to a refund if you access or download any part of the digital content.

4.3. Changes we can make

We can update the App or In-App Purchases, for example to improve performance, enhance functionality, address security issues, or reflect changes to the operating system, changes in law or best practice.

There may be some downtime periods where the App is not accessible while these updates are made. We will endeavour to limit this downtime so as not to limit access for longer than is necessary for us to make the changes.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App or In-App Purchase.

4.4. Suspension or withdrawal of the App or In-App Purchases by us

If you breach these terms in a serious way then we may suspend supply of, or remotely remove from your device, the App or In-App Purchases. If what you have done can be put right we will give you a reasonable opportunity to do so.

We can stop providing an In-App Purchase, such as an ongoing service or a subscription. We let you know a reasonable period in advance and we refund any sums you've paid in advance for In-App Purchases which won't be provided, less any amount appropriate to cover the use of the In-App Purchase you have already had.

Where In-App Purchases are downloadable, you are responsible for downloading them promptly and maintaining your copy. In the event we cease to offer downloads we will provide you with prior notice of the removal with enough time for you to download your In-App Purchase. If you do not download it within that time, you will lose your licence to that In-App Purchase.

Where products are only available through an app or similar platform, we may, in the future, cease support for the App. In this case the content will either be transferred to another app or platform or you will be able to continue to access the content through the unsupported App on your device.

Where you use a code from one of our rulebooks to access content in the App, the content will only be available while the rulebook is current until it is superseded by an updated rulebook or removed from our rules, at which point it will also be removed from the App.

5. Intellectual property rights

All intellectual property rights in the App, and any In-App Purchases, throughout the world belong to us (or our licensors) and the rights in the App and In-App Purchases are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, other than the right to use them in accordance with these terms.

6. Limitations and exclusions

6.1. Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

6.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. This also includes any rights you might have as a consumer under applicable local law or other statutory rights that may not be limited or excluded.

6.3. When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions, to have in place the minimum system requirements advised by us or where such damage is caused by third party digital content outside our control.

6.4. We are not liable for business losses. The App is for domestic and private use only. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7. General

7.1. We are not responsible for events outside our control. Our provision of or support for the App or In-App Purchases may be delayed by an event outside our control (also known as ‘Force Majeure’), including, but not limited to, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, extreme weather conditions, flood, epidemic, pandemic, lock-outs, strikes or other labour disputes, fuel shortages, restraints or delays affecting carriers, or inability or delay in obtaining supplies of adequate or suitable materials. In such event, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any services you have paid for but not received.

7.2. You're responsible for making sure information you supply is accurate 

You're responsible for making sure your information, such as email address, billing details and other personal data, supplied to us are correct.

7.3. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your consumer rights under the contract. 

7.4. You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing. This means that you may not transfer the App or any In-App Purchase to any other person without our written consent.

7.5. No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

7.6. If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

7.7. Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms (like paying), or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

7.8. Which laws apply to this agreement and where you may bring legal proceedings

To the fullest extent permissible, any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims) will be governed by English law and subject to the exclusive jurisdiction of the courts of England. This is subject to any rights you have by law in your place of residence.

8. Contact Us

Feedback, issue resolution and complaints

We are committed to providing a quality service to you and value your views, opinions and feedback on any products which have been supplied to you or the service which we have provided to you. If we have not performed any of our duties to a satisfactory standard please contact us and we shall endeavour to put right any problems.

Our Customer Services team are here to help. Please note: it can take a few days for us to respond to an email.

By Phone: 00 44 115 900 4069 (Normal national call charges apply)

By Email: contact@blacklibrary.com